Quality Verification & Acceptance Supervisor II

Job Description

Job Description

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!  

We are R esponsive       We have I ntegrity            We are D ynamic              We exhibit E xcellence 

PRINCIPLE DUTIES AND RESPONSIBILITIES  

• Train, qualify, and supervise Quality Monitors to effectively perform product and process inspection specific to AM General’s Voice of Customer Audit (VOCA) manual and COSIS process
• Facilitate regular plant leadership VOCA review boards, presenting key defect drivers, Demerits/Weighted Defects per Vehicle (WDPV), and customer dissatisfaction risk
• Drive containment and resolution of all issues requiring immediate 24-hour containment (high-demerit defects, safety-critical concerns, repeat issues, or issues discovered by DCMA and/or PDLTV)
• Partner cross-functionally with Operations Quality Leads to support root-cause problem-solving and verify permanent corrective actions to close out issues
• Develop and issue Quality Alert Bulletins (QAB’s) for all issues crossing the Fast Response Board threshold
• Coordinate immediate yard-holds and vehicle containment protocols whenever critical quality anomalies are identified
• Maintain Standard Work for Quality Monitors to successfully perform the VOCA and COSIS
• Coordinate with other functions to ensure vehicle traveler records are properly utilized and accurately completed by providing a complete vehicle record compliant to contract
• Conduct or support product non-conformance containment within the production process or finished vehicle lot
• Coordinate and support the Defense Contract Management Agency (DCMA) and Direct Sale customers to present finished trucks for sales and perform the FIR audit with the customer
• Support continuous improvement by leveraging AMG manufacturing processed and Built-in-Quality (BIQ) standards into audit and verification process
• Work cross-functionally to drive down defect rates and improve first-pass yield rates through early defect detection and upstream feedback loops
• Assure VOCA and COSIS procedures, processes, and product standards (Completed Vehicle Inspection Standard) are properly understood and followed by the QV Team
• Working with Quality department management, identify, track and report on key performance metrics
• Document hourly employees time and attendance and supervise in accordance with the labor agreement

KNOWLEDGE AND SKILLS  

• 3+ years’ experience in Automotive Final Assembly, Automotive Tier 1 supplier, or Defense manufacturing of similar products
• 3+ years of Supervisory experience
• Effective experience and working knowledge of Manufacturing Quality processes and controls
• Effective communication and people leadership skills required
• Bachelor’s degree in engineering or engineering technology preferred or equivalent experience
• Microsoft Office skills including Outlook, Excel, Word, SharePoint, and PowerPoint
• Proven supervisory capability directing represented hourly workforces; strong labor relations and team-building acumen
• Familiarity with automotive audit metrics (DPV/DPU), GD&T, torque verification, electrical diagnostics, and corporate quality management systems (ISO/TS/IATF 16949)
• Working knowledge of structured problem-solving methodologies (Red X, Shainin, 8D, DMAIC, or Six Sigma)
• Strong verbal presentation and data-visualization skills; capable of objectively defending audit findings after plant executive leadership
• Valid vehicle operator’s/driver’s license

PHYSICAL EFFORT  

• Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
• Hearing: must be able to regularly hear well enough to communicate
• Hand-Eye Coordination: must be able to regularly coordinate one’s eyes with one’s fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
• Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls
• Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company’s property surrounding facility, or additional work areas
• Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance
• Lifting: must be able to occasionally lift up to 25 pounds with or without assistance
• Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups
• Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods

WORKING CONDITIONS  

• Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises
• Teamwork: This position will work with others to ensure efficiency in the workplace
• Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
• Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
• Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
• Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS  

Travel local between facilities