Customer Service Representative I

About Us : 

The City of Fulton Finance and Utilities Departments work together to provide reliable, professional service to our community. From managing the city's financial operations to delivering electricity, natural gas, water, sewer, and solid waste services through one convenient utility bill, our team is committed to serving residents with efficiency, accuracy, and exceptional customer service.

Benefits We Offer to Full-Time Employees:

• City paid insurance premiums for the employee (Medical, Dental & Vision)
• Paid time off (Vacation, Sick Leave, Family Leave)
• 15 Paid Holidays
• Voluntary Supplemental Insurance (Accident, Short-Term & Long-Term Disability)
• Free Legends Rec-Plex membership
• Overtime (as needed)
• Lagers retirement with employer match
• Nationwide retirement with employer match
• Discounts for local restaurants
• Plus, so much more...

Position Summary:

Provides customer service by processing payments for utility service, assuring for accuracy, completeness and timeliness.

Required Qualifications:

• Customer Service experience
• Strong written and verbal communication skills.
• High level of discretion, judgment, and professionalism.

Essential Functions:

Customer Service Activities

• Generates work orders relating to customer requests for utility service, assuring for accuracy, completeness and timeliness.
• Updates customer accounts from completed work orders assuring for accuracy, completeness and timeliness and maintains files in an orderly fashion.
• Receives and applies customer payments for utilities and other miscellaneous receipts assuring for accuracy, completeness and timeliness.
• Investigates and responds to customer inquiries assuring accuracy, completeness and timeliness.
• Reviews customer service requests for accuracy, completeness, and timeliness and maintains files in an orderly fashion.

Utility Billing Activities

• Reviews meter readings and billing register assuring for completeness and accuracy.

Miscellaneous Activities

• Provides back-up for other staff people as needed assuring for professionalism and thoroughness. 
• Occasionally attends training and other outside seminars as approved.
• Deals with the public and internal staff in a professional and courteous manner.
• Responds to requests by immediate supervisor in an accurate, complete and timely manner 
• Performs all duties assuring compliance with established City codes, ordinances and policies and other applicable laws and regulations.
• Coordinates duties with coworkers to cover absences.
• Maintains an awareness of safety issues assuring for compliance with all safety procedures.

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The City reserves the right to assign additional job-related duties as needed. Reasonable accommodations will be made in accordance with applicable laws.