Operations Manager

Description The Company Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more. Benefits At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: Competitive pay – Plus incentive opportunities! Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. Competitive PTO and Paid Holidays Uniform and boot allowance Training and mentoring – Learn from our experts in the industry Advancement opportunities Link to benefits overview: Benefits The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Job Summary The Operations Manager is responsible for serving as the senior on-site operations leader for Elite Material Handling within an assigned market, with accountability for day-to-day operational execution, service excellence, safety performance, employee development, and financial performance. This position ensures operational policies, procedures, and workflows are executed consistently; evaluates performance using operational metrics and customer outcomes; and partners closely with the Vice President of Operations and cross-functional leaders to align staffing, capacity, and execution with company strategy and customer commitments. While direct P&L ownership is not assigned, the role maintains accountability for the operational drivers that impact P&L performance, including productivity, labor efficiency, revenue capture, asset utilization, and expense discipline. Supervisory Responsibilities This position has supervisory responsibilities and reports to the VP of Operations. Key Job Responsibilities Define, implement, and maintain operational policies, procedures, and workflows that improve efficiency, consistency, and customer experience within the market. Establish clear expectations and enforce accountability for workforce discipline, attendance, productivity, and adherence to company standards. Execute operating plans aligned with company growth objectives, service strategy, and financial discipline; translate priorities into daily execution plans and leader accountability. Maintain accountability for operational drivers impacting financial performance, including labor efficiency, service revenue execution, expense control, and revenue capture. Monitor and improve technician and shop productivity using performance metrics and trend analysis; key measures may include revenue per technician, daily service calls, first-time fix performance, and related rework reduction. Oversee service and parts execution within operations scope to improve responsiveness, throughput, and customer uptime; reinforce disciplined estimating/quoting behaviors and execution follow-through. Manage operational asset utilization and availability within the market (e.g., rental readiness/turn, critical parts availability, and resource allocation) to support customer demand and service capacity. Partner with Finance to support budgeting, forecasting, variance awareness, invoicing accuracy, and reduction of revenue leakage through timely documentation, billing readiness, and operational controls. Coordinate with Sales leadership to align customer commitments with operational capacity and execution; ensure handoffs and service delivery expectations are supported and met. Lead and develop department leaders and front-line teams through coaching, performance management, and continuous improvement; conduct routine performance check-ins and corrective action as needed. Identify operational risks, gaps, and inefficiencies; implement corrective actions and continuous-improvement initiatives, measuring outcomes and sustaining gains. Serve as escalation point for significant operational, service, or customer issues within the market; ensure timely resolution and root-cause prevention. Ensure compliance with company policies, safety programs, and applicable regulatory requirements; reinforce safe work practices and accountability at all levels. Champion a culture of accountability, safety, continuous improvement, and servant leadership. Lead change management related to systems, processes, and operational standardization initiatives. Perform other duties as assigned by executive leadership. Competencies Demonstrates strong operational leadership with a consistent focus on execution, accountability, and measurable results. Builds and sustains efficient systems and processes; identifies workflow improvements that increase productivity and service consistency. Applies sound financial judgment and uses data to manage the operational drivers that impact P&L performance. Leads, coaches, and develops leaders and teams; sets expectations, provides feedback, and drives performance improvement. Builds effective working relationships across Operations, Sales, Finance, and support teams. Utilizes data and performance metrics to drive continuous improvement and informed decision making. Communicates clearly and directly, with the ability to influence at all levels of the organization. Maintains strong customer focus and ensures escalation issues are resolved with root-cause discipline. Leads change effectively by driving adoption of new systems, processes, and standardized operating practices. Requirements Bachelor’s degree preferred; equivalent industry experience may be considered in lieu of a degree. Minimum of five (5) years of progressive operations experience within a service-oriented or branch-based environment. Proven background in operational finance, KPI and metric management, and performance accountability. Demonstrated leadership experience at the senior operations level or across multiple functional areas. Experience collaborating cross-functionally with Sales, Finance, and other business partners. Proficiency in Microsoft Office and experience with operational and/or ERP systems. Valid driver's license and reliable transportation required. Successful completion of a criminal background check is required. *This job description is subject to change at any time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee will occasionally lift, push or pull tools and/or equipment up to 25 pounds. The employee may rarely lift, push or pull tools and/or equipment over 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high. Disclaimer This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to for the most accurate job posting and reach out to the Company with any questions about a job posting. Salary Range The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay. Elite Material Handling and OnPoint Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. #J-18808-Ljbffr