Room Attendant

Room Attendant

As a member of our hospitality team, the primary responsibility of a Room Attendant is to maintain the cleanliness and overall maintenance of assigned rooms in the hotel. Attention to detail and thoroughness are essential in ensuring that rooms meet the highest standards of cleanliness and presentation. This role is responsible for picking up trash, changing linens, thoroughly cleaning the bathroom, dusting room items, vacuuming the floor, and restocking cart supplies for efficient service the next day. A crucial part of this role is providing exceptional guest service by greeting guests professionally when knocking and entering rooms, respecting their privacy, and responding promptly to their needs to create a positive and enjoyable experience for our guests.

Responsibilities include:

• Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
• Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.
• Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
• Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
• Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy.
• Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
• Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
• Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.
• Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
• Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
• Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
• Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
• Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
• Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
• Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Why You'll Love Working Here

Comprehensive Benefits

• Medical, dental, and vision coverage, including FSA and HSA options
• 401(k) with company match

Exceptional Travel & Lifestyle Perks, and a commitment to your growth

• Hotel discounts across Marriott's global network
• Discounts on dining, golf, spa services, and retail across PCH properties
• Tuition reimbursement up to $2,500 per year
• Extensive leadership and professional development opportunities

A Culture That Values People

• Collaborative leadership environment
• Supportive teams that celebrate success together
• Opportunities to make a meaningful impact on guest and associate experiences

If you enjoy analyzing trends, shaping strategy, and helping a resort perform at its best, this is a role where your work truly matters.

We'd love to connect and explore how your expertise can contribute to the continued success of the Auburn Marriott Opelika Resort & Spa at Grand National.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.