Hotel General Manager - Marriott Hotel

Job Description

Job Description

We are seeking an experienced and savvy Hotel General Manager to oversee operations at a premium Marriott property. The ideal candidate will possess strong leadership skills and a proven track record of driving revenue, maintaining high guest satisfaction scores, and managing a dedicated hospitality team. This role requires a hands-on leader dedicated to maintaining brand standards and fostering a positive, safe, and efficient working environment.

Responsibilities

• Maintain complete compliance with all Marriott brand standards and operational guidelines.

• Provide motivating leadership to the property team by leading by example and maintaining employee morale.

• Maintain a hands-on management style by spending at least seventy-five percent of the shift in operational areas and twenty-five percent in the office.

• Oversee human resources functions including hiring, training, onboarding, performance management, and termination of hotel associates.

• Manage daily property level revenue management, pricing strategies, and inventory controls to maximize profitability.

• Oversee hotel financial operations including accounts receivable, accounts payable, and bi-weekly payroll management with a third party processor.

• Conduct weekly, monthly, and quarterly department meetings alongside daily huddles to guide and direct associates.

• Monitor, track, and analyze guest satisfaction surveys and implement corrective actions to improve service scores.

• Establish clear performance goals and provide the necessary training and motivation for the team to achieve them.

• Oversee hotel life safety systems and conduct regular inspections to ensure a hazard-free and safe hotel environment.

• Analyze financial statements, profit and loss statements, and monthly STR reports to manage budgets and attain financial targets.

• Participate in professional development by traveling to attend brand conferences and training workshops as required.

• Adapt to evolving business needs by cross-training and assisting in multiple departments to ensure team success.

• Maintain a professional business attire and appearance at all times.

• Inspect guest rooms and public spaces regularly to ensure quality control and guest satisfaction.

• Maintain high ethical and moral standards across all hospitality and lodging operations.

• Manage the hotel lost and found system in accordance with property policy.

• Build and maintain positive business relationships with guests, corporate clients, team members, and vendors.

• Prepare the property for Brand Standard Audit inspections and ensure excellent scores.

• Run local business errands as necessary for hotel operations.

Qualifications

• Minimum of two years of experience as a Hotel General Manager.

• Marriott General Manager certification is highly preferred.

• Strong background in hotel operations, hospitality management, and guest relations.

• Proven experience with hotel financial management, budgeting, forecasting, and STR report analysis.

• Demonstrated ability to manage hotel payroll, scheduling, and labor metrics.

• Excellent communication, team building, and conflict resolution skills.

• Proficiency with hotel property management systems and revenue management software.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

Company Description

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.