Customer Support Assistant

Customer Support Assistant

At Nova Pacific, we are driven by a commitment to clarity, purpose, and connection. As a trusted partner in business development and strategic communication, we help organizations express their vision with precision and impact. Our culture values professionalism, innovation, and collaboration—creating an environment where ideas flourish and results speak for themselves.

Job Description

We are seeking a Customer Support Assistant to join our team in Dallas, TX. The ideal candidate is professional, detail-oriented, and dedicated to providing exceptional service. In this role, you will be the first point of contact for clients, ensuring their inquiries are resolved promptly and their experience reflects our company's high standards. This is an excellent opportunity for someone looking to build a meaningful career in a supportive and dynamic environment.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Assist clients with order processing, account updates, and general support.
• Coordinate with internal departments to ensure customer needs are met efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate issues to the appropriate teams when necessary.
• Contribute to continuous improvement by providing feedback and suggesting process enhancements.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in customer service, client support, or administrative assistance.
• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Additional Information

• Competitive annual salary ($52,000 – $57,000).
• Opportunities for career advancement and professional growth.
• Supportive and collaborative work culture.
• Comprehensive training and skill development.
• Paid time off and company-recognized holidays.