Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:

• scheduling, canceling, re-scheduling patient's appointments and/or consults;
• preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility;
• admitting patients to the facility using ADT entry;
• utilizing the ED tracker and bed management system;
• ensuring encounter forms are completed in order to obtain appropriate workload credit;
• verifying and updating demographics and insurance information;
• processing all emergency and non-emergency transfers to other VA facilities or private hospitals;
• performing basic eligibility, co-pays and preauthorization requirements for specific coverage.
• Supporting the clinicians in coordinating and assisting with the appropriate patient flow in the emergency department, and the inpatient units.

Work Schedule: 7:30am - 4:30pm or 3:30pm - 12:00am with rotating weekends and holidays. Schedule may vary based on patient volume and needs of service.

Telework: Not Available

Functional Statement #: 31407F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)