Optical Clinic Manager

Job Summary Responsible for single‑site practice or smaller multi‑site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, manages staffing and operational duties, and serves as a member of the leadership team to provide cross‑coverage for staffing and operational issues. Responsibilities Oversees the day‑to‑day administrative performance of secretarial and clinical support staff and manages staff schedules. Evaluates daily staffing needs and coordinates replacement of staff. Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate. Assists in the career development of practice employees through ongoing coaching, counseling, and training. Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff. Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes. Collaborates with practice leaders on the preparation of the practice's annual budgets. Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. Entry‑Level Manager Role. Qualifications Education: Bachelor’s Degree in a related field of study required. Licensed Optician preferred but not required. Experience: Supervisory experience 5‑7 years required. Experience: Working in a healthcare environment 5‑7 years required. Experience: 3‑5 years optical experience. Strong understanding of Microsoft Office, including Excel. Strong communication and organizational skills. Strong and proven leadership skills. Ability to work with staff of all levels. Excellent time‑management skills. Strong analytical and math skills. Knowledge of Accounting Principles, physician billing, and revenue cycle management. Ability to adapt to multiple and rapidly changing priorities and deadlines. Location North End Health Center, 332 Hanover Street. Onsite work location. Scheduled weekly hours 40. Employee type: regular. Work shift: day. Compensation and Benefits Pay Range $65,998.40 – $96,033.60 per year (Grade 7). In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs. EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr Mass General Brigham Incorporated.