Reznor HVAC - Service Center Technician - Returned Goods

WHO WE ARE:

At Reznor, we are dedicated to enhancing the quality of life by providing high-performing, durable, and innovative heating solutions. We design and manufacture high-quality residential, commercial, and industrial heating equipment that our contractors appreciate, our end-users enjoy, and our partners are proud to represent. 

As part of the Madison Air family, Reznor is committed to our mission of making the world safer, healthier, and more productive through the power of better air. Our mission, along with our core values of trust, bias for action, and an entrepreneurial spirit, empowers us to build something truly remarkable that will endure long into the future.

JOB SUMMARY:

As the premier and long-time market leader in heat solutions, we are fired up to expand our team! The Returns Goods Technician is the driving force behind turning product returns into opportunities for improvement—managing, documenting, and resolving returned items while uncovering insights that enhance quality and elevate the customer experience.

RESPONSIBILITIES:

• Coordinate and schedule return pickups to ensure timely and efficient product recovery.
• Process, inspect, and evaluate returned products to determine disposition and identify quality trends.
• Repackage and prepare items for resale or redistribution, maintaining product integrity and standards.
• Manage and resolve freight and parcel claims, minimizing loss and improving recovery outcomes.
• Validate and confirm cycle counts to ensure inventory accuracy and accountability.
• Submit and track reconsignment requests, ensuring proper routing and handling of returned goods.
• Identify, locate, and verify returned items in response to Customer Care inquiries, ensuring prompt resolution.
• Oversee return workflows to uphold quality standards, supporting inspections and corrective actions.
• Contribute to continuous improvement initiatives and special projects that enhance returns processes and operational efficiency.

QUALIFICATIONS & REQUIREMENTS:

• Collaborate effectively in a team environment, communicating clearly to support seamless operations
• Apply strong problem-solving skills to quickly identify issues and implement effective solutions 
• Safety-focused while maintaining a high level of attention to detail, ensuring accuracy and precision in all tasks 
• Utilize computer systems and tools efficiently, with working knowledge of AS400, Blue Yonder, SAP, and Microsoft Office preferred
• Safely lift and handle materials up to 35 pounds regularly and up to 50 pounds occasionally, supporting daily operational needs
• Operate in a warehouse environment, including climbing ladders as required, while adhering to safety standards

Reznor offers a comprehensive compensation and benefits package. To learn more about Reznor HVAC, please visit our company website at http://www.reznorhvac.com/.

Reznor is an equal opportunity employer and does not unlawfully discriminate against any applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.