Showroom Manager

Tile Wholesalers of Rochester is looking for a motivated and experienced, customer-focused Showroom Manager to lead our showroom and help drive sales growth. Tile Wholesalers of Rochester is a 3rd generation family-owned tile distributor who has been serving the Rochester area for over 50 years.

This is an opportunity for someone who enjoys working with people, leading a team, building customer relationships, and creating an exceptional showroom experience. The ideal candidate is organized, takes initiative, and understands how to balance daily operations with sales and business development.

Previous tile industry experience is a plus, but not required. We are willing to train the right candidate who brings strong leadership, sales, and customer service skills.

What You'll Do

• Lead the showroom team: Train, coach, and support employees while establishing clear expectations and maintaining accountability.
• Drive sales: Monitor sales opportunities, follow up on quotes, develop customer relationships, and help achieve showroom sales goals.
• Deliver excellent customer service: Assist contractors, designers, builders, and homeowners with product selection and project needs.
• Manage showroom operations: Maintain attractive displays, organized samples, accurate product information, and a professional environment.
• Develop product knowledge: Learn our tile collections, setting materials, manufacturers, and product applications to confidently assist customers.
• Build relationships: Strengthen existing customer partnerships and identify opportunities to grow business.
• Coordinate across departments: Work with sales, purchasing, warehouse, and administrative teams to resolve order issues and keep customers informed.
• Improve performance: Identify ways to improve showroom organization, sales processes, customer follow-up, and overall efficiency.

What We're Looking For

• Experience in sales, customer service, retail management, or team leadership.
• Strong communication and relationship-building skills.
• A sales-oriented mindset and the ability to recognize business opportunities.
• Excellent organization, attention to detail, and follow-through.
• The ability to lead a team, delegate responsibilities, and hold people accountable.
• Confidence managing multiple priorities and solving problems independently.
• A willingness to learn technical product information and develop industry knowledge.
• Proficiency with computers, email, and basic business software.

Preferred, but not required: Experience in tile, flooring, kitchen and bath, interior design, building materials, or another showroom environment.

Why Join Tile Wholesalers?

• Join an established, family-owned business with deep roots in the local tile industry.
• Work with a wide range of products, manufacturers, and design styles.
• Build lasting relationships with local contractors, designers, and homeowners.
• Take an active role in shaping the showroom's success and developing a team.
• Grow your product knowledge and leadership skills in a specialized industry.

Ready to Apply?

If you're a customer-focused leader who enjoys sales, team development, and creating a great customer experience, we'd love to hear from you. Apply today to join Tile Wholesalers of Rochester.