Claims Representative

Guarantee Restoration Services is an EEO Employer - M/F/Disability/Protected Veteran Status


We're looking for a Claims Representative to join our Baton Rouge team!

• Starting pay is $20.00-$22.80

• Opportunity for quarterly bonus

• Full Insurance package: medical, dental, vision, and more

• Fully vested 401k with employer match

• Paid Vacation

• Position located on-site in Baton Rouge

We are a leading restoration company based in Louisiana and Mississippi that offers its employees a supportive and fun work environment, advancement opportunities, and a chance to help those affected from natural disasters in your community.

The Company: Guarantee Restoration Services (GRS) is an established and growing company that is known for restoring homes and businesses that were damaged from traumatic events such as a hurricane, fire, water leaks, mold, etc.

• Our dedicated team of professionals work hard to be available and offer restoration services 24/7

• We believe in serving our community members by providing relief during a time when they need it most

The Position: We're looking for a Claims Representative to join our team!

• Employer paid cell phone and everything else needed to do the job (if applicable)

• Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company's contractual obligations through the timely and profitable delivery of restoration services.

• Facilitate the timely and profitable delivery of all services required to rapidly return customer's property to pre-loss condition, minimizing repairs, and downtime following property damage.

What you'll be responsible for:

• Enter all Leads into PSA and send to correct manager

• Monitor all jobs assigned into PSA

• Provide daily updates on jobs to vendor program in which it is assigned

• Ensure job documentation is accurate

• Obtain written contracts and payment terms for projects

• Maintain efficient and accurate flow of production paperwork from the job site to administration

• Inform Team of estimate approvals

• Call customers to obtain satisfaction of job

• Perform audit of job once requested for File Complete

What you need to have:

• High school diploma (or GED) plus one (1) to three (3) years of experience in insurance industry

• Strong verbal and written communication

• Effective team building and relationship building

• Excellent planning and organizational skills

• Sets high quality standards and has integrity

• Solid customer focus and technically proficient

Why you should apply:

• Opportunity to work with a team that has heart

• Opportunities for advancement

• Opportunities for trainings, certifications, and professional development

• Full benefits, 401k with employer match, PTO, etc.

Hiring Process (you will be contacted directly regarding steps 2-4):

• Step 1: Submit Guarantee Restoration application form and/or resume

• Step 2: Phone interview

• Step 3: Candidate assessments

• Step 4: Office interview/Meet with the team

Job Type: Full-time; permanent position


Post offer drug screen and background check required

Please visit our careers page to see more job opportunities.