Front Desk Student Services Coordinator - Grand Rapids/Jenison Music School

Benefits Bonus based on performance Dental insurance Paid time off Profit sharing Vision insurance Competitive salary Employee discounts Training & development West Michigan's largest private music lesson school is hiring a full-time Front Desk Student Services Coordinator to join our office team. This is a 38-40 hour per week position based primarily at our Jenison location, with one day at our Grand Rapids location. Compensation & Benefits $19.00 per hour during the training period Increase to $20.00 per hour upon successful completion of training (typically 8-12 weeks) 80 hours of paid time off annually Bonus and profit-sharing opportunities 100% company-paid vision, dental, and life insurance benefits health insurance available in 2027 About Our Culture Our mission is to provide an over-the-top music lesson experience for every student and family. The front desk team plays a critical role in that mission. From the first phone call to weekly lessons, recitals, and performances, our office team helps create a welcoming, organized, and positive experience for students, parents, teachers, and staff. This position is ideal for someone who enjoys helping people, loves working around children and families, and takes pride in delivering exceptional customer service. Knowledge of music or playing an instrument is not required. Schedule The current schedule is: Sunday 11:30 - 5:30 PM in Grand Rapids Monday-Wednesday: 1:15 PM - 9:15 PM in Jenison Saturday 9:00-4:00 PM in Jenison Evening and weekend availability is required. This position is a great fit for someone who enjoys a consistent schedule, is comfortable working afternoons and evenings, and thrives in a fast-paced, people-centered environment. Job Duties Responsibilities include: Answering phones with warmth, professionalism, and enthusiasm Welcoming students and families and creating a positive first impression Providing exceptional customer service to students, parents, teachers, and visitors Registering new students Scheduling needs for approximately 800 students and 40+ teachers Communicating clearly with teachers, staff, students, and families Processing paperwork and maintaining accurate records Helping prospective families understand why our school provides the best music lesson experience in West Michigan Meeting monthly registration goals Managing details in a busy environment Using Google products and office software Cleaning and helping maintain the overall appearance of the Academy Working independently and solving problems when needed Supporting recitals, performances, and special events Please note: This position includes enrollment conversations with prospective families. If you do not enjoy helping people make decisions and enroll in programs that fit their needs, this may not be the right position for you. Ideal Experience Helpful experience may include: Receptionist or front desk work Restaurant or hospitality Retail Medical office Veterinary office Salon or spa Any fast-paced position involving frequent interaction with the public Ideal Traits We are looking for someone who is: Friendly and professional A true people person Excellent on the phone Detail-oriented Able to manage many moving parts simultaneously Comfortable multitasking Able to follow directions and meet deadlines Calm and positive in a fast-paced environment Comfortable working independently Strong with communication Proficient with Microsoft Office and Google products Excited to be part of a school that serves children, families, and the arts #J-18808-Ljbffr Academy of Music