Houseperson

Job Description

Job Description

JOB DESCRIPTION – HOUSEPERSON

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K and paid time off 
• Professional development 
• Hotel discounts at locations worldwide

JOB DESCRIPTION

The Houseperson provides support to the housekeeping team by ensuring that guest rooms, public areas, and back-of-house areas are properly stocked, organized, and maintained. This role plays a vital part in supporting the room attendants, laundry attendants, and housekeeping leaders in a timely and efficient manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver clean linens, towels, amenities, and supplies to guest rooms and housekeeping carts.
• Remove soiled linens, trash, and guest room items as directed.
• Assist room attendants with heavy or large items, such as luggage or furniture.
• Maintain housekeeping carts, storage areas, and supply rooms in a neat and organized manner.
• Ensure guest floors, corridors, and service areas are free of obstacles and hazards.
• Restock housekeeping closets with necessary cleaning supplies, linens, and amenities.
• Assist in cleaning public areas, back-of-house spaces, or other areas as needed.
• Report any maintenance issues or safety hazards to the housekeeping supervisor promptly.
• Support special projects such as deep cleaning, room setup for VIPs, or hotel events.
• Wash and polish water glasses for guest rooms.

REQUIREMENTS

• 6 months + housekeeping experience in a hotel environment preferred. 
• Must be able to verbally communicate clearly with guests and fellow employees.
• Must be able to make appropriate judgements relative to the process of cleaning guest rooms.
• Must be able to stand for extended periods of time. 
• Must be able to push, pull, and lift heavy objects.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.