Patient Accounts Representative
Orthopedic Institute
Patient Accounts Representative
Help Patients. Solve Problems. Be Part of a Team. Enjoy connecting with people by phone and helping them work through questions? Bring your customer-service skills and team-first attitude to Orthopedic Institute, where you'll help patients understand their accounts and navigate the billing process with confidence.
What You'll Do
- Connect with patients: Spend a significant portion of your day making and receiving calls, answering account questions, and helping resolve billing concerns with patience and empathy.
- Help resolve accounts: Communicate with insurance companies, follow up on claims, and support billing and account-resolution activities.
- Keep details organized: Maintain accurate account records, document conversations, and manage follow-up tasks.
- Support your team: Collaborate with coworkers to provide responsive, friendly service.
What You'll Bring
- Relevant experience: A background in medical billing, coding, denials and appeals, or other general billing functions is desired.
- A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations.
- Excellent interpersonal skills and a strong commitment to being a dependable, supportive teammate.
- Attention to detail, problem-solving skills, and the ability to prioritize in a busy environment.
Join a team committed to exceptional care and service, and make a difference one conversation at a time.
Orthopedic InstituteVacancy posted 1 day ago
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