Manager, MT Privacy Support Services

Job Details Job Function: Legal & Compliance Job Sub Function: Enterprise Compliance Job Category: Professional Job Locations: New Brunswick, New Jersey; Washington, District of Columbia, United States of America Position Overview We are searching for the best talent for Manager, MT Privacy Support Services to join our Privacy organization. This position is located in New Brunswick, NJ or Washington, DC. An internal pre-identified candidate for consideration has been identified; however, all applications will be considered. Key Responsibilities SPOC for Privacy Stewards to answer queries and engage with GPO process owners, supporting PFDS deployment. Impact Assessment (XIA) support for medium lower‑risk matters. Providing compliance guidance and XIA approval for lower‑risk matters. Business Support & Operational Guidance Provide subject‑matter support to business users, Privacy Stewards, and project teams as they complete PFDS‑required activities. Guide stakeholders through privacy workflows, tools, and documentation requirements across assigned functional areas. Troubleshoot process, access, and system issues; elevate complex matters to regional or global privacy leadership as needed. Ensure consistent interpretation and application of privacy policies, controls, and regulatory expectations. Issue Resolution & Escalation Management Serve as an escalation point for questions or challenges raised by regional privacy leads, business teams, or partners. Address issues requiring detailed process knowledge, workflow clarification, or specialized privacy expertise. Partner with MT Region Privacy Directors to support regional consistency and resolve cross‑functional challenges. Collaborate with GPO back‑office teams that develop programs, policies, standards, controls, processes, and tools. Process & Program Improvement Collect user insights, pain points, and recurring issues based on frontline support interactions. Provide actionable recommendations to Global Process Owners (GPO) to enhance privacy tools, processes, and operational standards. Participate in user testing, pilot programs, communications, and training initiatives supporting privacy program evolution. Training, Enablement & Communication Develop or refine job aids, FAQs, guidance materials, and training content to support business adoption. Conduct live enablement sessions or targeted outreach to strengthen user understanding and compliance execution. Help ensure awareness of process changes, new requirements, and system updates. Compliance Execution & First‑Line Support Support the business in meeting regulatory and internal privacy obligations across PFDS activities. Provide guidance during assessments, audits, incident reporting, and other compliance activities as assigned. Monitor workflow performance and proactively identify opportunities to improve completeness, quality, and efficiency. Required Qualifications 3+ years of experience in privacy, data protection, compliance, risk management, or a related discipline. Demonstrated experience supporting operational processes, governance frameworks, or risk‑based workflows. Working knowledge of global privacy laws and regulatory concepts (e.g., GDPR, CCPA/CPRA, LGPD). Ability to translate privacy requirements into practical guidance for business teams. Solid analytical, problem‑solving, and issue‑resolution capabilities. Excellent communication and stakeholder management skills across diverse regions and functions. Preferred Experience Experience working with enterprise‑level privacy tools (e.g., OneTrust) or GRC/workflow systems. Background in highly regulated, global industries (e.g., life sciences, healthcare, technology). Experience in process optimization, user support, or operational continuous improvement. Role Flexibility and Impact This role is intentionally designed for flexibility and may shift over time to support program growth, business needs, or rotating areas of specialization. Regardless of assignment, the Manager serves as a key enabler of the MT Privacy Program and is essential to bridging the needs of frontline business users with the strategic direction of global privacy governance. Equal Opportunity Employer Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state, or local law. Johnson & Johnson actively seeks qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of applicants’ needs. Compensation & Benefits Anticipated base pay range: $102,000.00 - $177,100.00. Benefits: Vacation – 120 hours per calendar year. Sick time – 40 hours per calendar year (48 hours in Colorado, 56 hours in Washington). Holiday pay, including floating holidays – 13 days per calendar year. Work, personal, and family time – up to 40 hours per calendar year. Parental leave – 480 hours within one year of birth/adoption/foster care of a child. Bereavement leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year. Caregiver leave – 80 hours in a 52‑week rolling period. Volunteer leave – 32 hours per calendar year. Military spouse time‑off – 80 hours per calendar year. Eligible for company consolidated retirement plan (pension) and savings plan (401(k)). #J-18808-Ljbffr 6078-Johnson & Johnson International Legal Entity