Community Manager - Ballpark

Job description As a Community Manager, you will be the heart of our Ballpark location, responsible for creating a welcoming, inclusive, and dynamic work environment where entrepreneurs, freelancers, and teams can thrive. This role blends hospitality and operations, requiring a proactive, people‑first mindset and a passion for building strong, connected communities. You’ll serve as a connector, problem‑solver, and event curator, ensuring every coworking member and guest enjoys a seamless, engaging experience. Your leadership will shape the culture of the space, drive member satisfaction, and support business growth. Key Responsibilities Member Experience Greet all Members, Clients and Guests when they enter our workspace. Foster authentic relationships and facilitate meaningful connections within the community. Deliver a “Second to None” customer experience for all members and guests. Plan, promote, and host community events and networking activities. Create engaging content to advertise events and community initiatives. Lead onboarding and offboarding processes to ensure smooth transitions for new and departing members. Answer phone calls and assist with general inquiries, room rentals, etc. Site Presentation Oversee the visual presentation of the site, ensuring the space is clean, functional, and aligned with Thrive’s brand standards. Complete opening, closing, and other routine checklists to ensure the space appeals to all five senses. Perform regular tasks such as: Brewing and refreshing coffee and tea Restocking snacks, beverages, and supplies Tidying meeting rooms and checking A/V equipment Cleaning surfaces and maintaining restroom cleanliness Organizing shared spaces and restocking dishes Business Operations Manage and track supply inventory (coffee, snacks, sodas, paper products, etc). Submit supply orders to administrative team. Handle mail processes, including sorting, distribution, package management and assessing storage fees. Pull and review weekly print logs for reporting, billing, and supply planning. Manage office keys and key box systems. Respond promptly to facility issues, log maintenance tickets, and coordinate with your supervisor for resolution on larger projects. Assist in maintaining accurate Member profiles/accounts in the CRM system and other operational platforms Sales Communicating with and managing sales leads; update and create profiles in the CRM system Lead and manage tours; ensure offices are cleaned, staged, and ready to show. Negotiate and close contracts with leads and existing members Process One‑Off Meeting Room Rentals and Day Pass purchases. Support sales growth by identifying and promoting additional products and/or membership upgrades to Members that supports their business success. About You You’re a people‑first professional who thrives in dynamic, community‑driven environments. You’re equal parts host, problem‑solver, and organizer—with a passion for creating welcoming spaces where others can connect and succeed. You’re proactive, detail‑oriented, and energized by both daily operations and big‑picture goals. You might be a great fit if you Love building relationships and making people feel at home Communicate clearly and confidently, both in person and in writing Have experience in hospitality and/or customer service Are highly organized and attentive to detail Enjoy planning events and fostering community engagement Take initiative and solve problems with a positive attitude Are comfortable managing supplies, facilities, and tech tools Represent brand values with professionalism and enthusiasm About Us Thrive Workplace was established in 2010 out of the necessity for more flexibility and personalization than your typical office space. Designed with "you" in mind, we grew into a multi‑site community of people who support one another—in both business and in life. Whether our members are permanent, hybrid, or remote employees, we pride ourselves on the ability to provide customized and flexible office & coworking memberships, that meet the needs of the ever‑evolving future of work. Our passion is creating thoughtfully designed and collaborative workspaces that gives every person who walks through our doors, the best opportunity to thrive. Wage + Benefits Pay rate between $21-$25 per hour, based on experience Full‑time, 37-40 hours per week Half‑day Fridays Eligible for overtime and bonus opportunities Monthly stipend for Health Benefits Company Paid Holidays Paid Vacation + Sick Time Opportunities for growth + professional development Access to our community perks + discounts Free coffee!!! Benefits Dental insurance Health insurance Paid time off Experience Customer service: 2 years (Required) Ability to Commute Denver, CO 80205 (Required) Work Location In person #J-18808-Ljbffr Thrive Workplace