Patient Flow and Transfer Specialist

Job Title: Patient Flow and Transfer Specialist

Reports to: Healing Arts Manager

FLSA Status: Non-Exempt

Job Summary: The Patient Flow and Transfer Specialist assists guests when needed, ensures the spa area is stocked with supplies and amenities, and ensures the spa area is kept clean and orderly.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

1. Stocks treatment rooms with linen/amenities

2. Services the needs of the clients with proficiency and a pleasant demeanor

3. Maintains all general guest areas including supplies and cleanliness

4. Greets and checks-in clients

5. Escorts clients to retreat or resting areas

6. Keeps the client informed and comfortable throughout their visit

7. Assist the practitioners in contacting with their clients

8. Properly opens and closes the facility each day according to standard operating procedure

9. Attends training and meetings as needed

10. Assists in all areas of the spa as needed

11. Maintains immaculately clean lockers, locker rooms, and relaxation areas , toiletries in retreat and shower areas.

12. Maintain necessary supply of linen, robes, and miscellaneous amenities for clients

13. Assist practitioners with clean-up of treatment rooms

14. Share knowledge of all spa services, treatments and programs with guests and encourage them to try new and additional services

15. This position may also be responsible for performing other duties as assigned, consistent with the role and operations needs of the organization.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); experience in spa like setting a plus.

Language Ability:

Ability to speak effectively before groups of customers or employees of organization.

Knowledge, Skills, and Abilities:

• Strong verbal communication with guests.

• Must have good attention to detail with a strong eye appeal for neatness and cleanliness.

• Ability to work productively in a fast-paced environment.

• Ability to work independently and with a team.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a comfortable setting where it is quiet and dim light. There is some risk to exposure of bodily fluids or contagious diseases.

This is a part time position, with hours detailed below:

The shift will have variable days but will be days evening hours from 3:00pm-8:30pm Monday through Friday, Saturday 7:00am-3:00pm, and Sunday 8:00 am-4:30pm

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms and talk or hear. The employee is occasionally required to sit. May exert up to 30 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly move objects. Must be able to carry bags of dirty linens.

Benefits:

• 401K

• Sick Leave