Assistant General Manager

Job Description Assistant General Manager responsible for managing automotive services and retail operations, focusing on sales performance, customer service, and DIY service oversight. Primary Responsibilities Knowledge to review and analyze P&L statement Provide GAS3 selling experience for DIY and DIFM customers Achieve personal / store sales goals and service objectives Manage DIY services including battery installation, testing, wiper installs, etc. Ensure high standards of customer service, including prompt handling of complaints for product and operational standards Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) Weekly scheduling process Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Parts and automotive system knowledge skills ASE P2 certified or ASE ready equivalent Ability to execute and train advanced solution, project and product quality recommendations Ability to source from numerous places including special order, FDO, second source, etc. Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services Ability to execute and train inventory systems and store equipment Ability to execute and train POS and Parts lookup systems Essential Job Skills Necessary for Success as an Assistant General Manager Working knowledge of automotive systems preferred Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management Use Microsoft software effectively (Word, Excel required – PowerPoint preferred) Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent Ability to review and analyze business reports, such as profit and loss statement (P&L) Hold others accountable, inspect work quality and give feedback in a way that is inspiring Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets an Assistant General Manager up for Success 2-3 years of experience managing a team of 10–20 members in a fast-paced retail environment. Successful experience managing profitability; proven financial and business acumen. Education High school diploma or GED; Bachelor’s degree in business or related area preferred. Certificates, Licenses, Registrations ASE Certification Preferred, But Not Required. Physical Demands Employee will predominantly walk or stand, handle up to 50 pounds routinely and up to 100 pounds occasionally, with close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must be able to talk and hear, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Work Environment Work is mostly inside; occasionally outside and exposed to weather conditions while performing tasks such as installing batteries and wiper blades. May be exposed to moving mechanical parts, high precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. Noise level is usually moderate. Benefits Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the life of our Team Members and their families. Visit for more information. California Residents Click Below For Privacy Notice Compensation Range Good faith estimate for this role is between $19.70 USD and $21.91 USD per hour for a new team member. Commission Position is eligible for sales commission based on individual or store performance. We comply with all applicable federal, state, and local laws. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr