Senior Desktop Support Analyst

Senior Desktop Support Analyst in GAC SavannahUnique Skills:1. PowerShell Automation2. Microsoft 365 Administration3. Endpoint Management (Intune/MECM)4. User Experience (UX) Mindset5. Root Cause Analysis6. Cybersecurity Awareness7. Data Analytics and Reporting8. Executive Support9. Technical Writing10. Project ManagementEducation and Experience RequirementsBachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support. Position Purpose:Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.Job DescriptionPrinciple Duties and Responsibilities:Essential Functions: Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation. Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process. Provide technical support to executive management and designated VIPs, and training to customer staff.Perform other duties as assigned.Other Requirements: Ability to provide technical support service delivery within established guidelines. Desktop/windows/PC expertise. Problem solving and customer facing skills. Deep understanding of the ITIL Incident Management Process. Excellent interpersonal skills to effectively interact with internal/external clients/vendors. Excellent analytical, assessment, planning, verbal and written communications skills. Soft skills and technical skills that contribute to client satisfaction. A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer. This job requires one to be able to read, write, speak, and understand the English language.Additional InformationRequisition Number: 235711Category: Information SystemsPercentage of Travel: Up to 25%Shift: FirstEmployment Type: Full-timePosting End Date: 09/11/2026 Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransGulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.Legal Information | Site Utilities | Contacts | SitemapCopyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft