Dental Client Relations Associate

Zahntechnique is a dedicated team of dental artists who are passionate about crafting smiles – one patient at a time. We are looking for an energetic, reliable, and solutions-oriented individual to join our all-star team. This role is accountable for optimizing client (dentist) satisfaction by ensuring accurate scheduling and on-time delivery of dental laboratory products and services. The critical tasks and responsibilities of this position include as follows: Ensure all pertinent information is received from the practice and adequate return dates are provided. Support Management in the tracking of cases to ensure on-time delivery. Facilitate communication between the dental practice and dental technicians. Be familiar with the services offered by the company and able to discuss at a high-level with clients. Review and understand all prescriptions for cases. Enter case information into the laboratory management system accurately and free of typographical errors. Foresee issues with cases as they arrive and act accordingly to avoid issues in production or delays to the client. Answer phone calls and discuss confidential information with clients. Order materials from vendors, as needed. Ensure allocated work is completed by the deadline and elevate any delays to management in a timely manner to ensure the case maintain on-time arrival to the client. Review all cases entering and leaving the department to ensure they are properly ready for the technicians to perform work. Attend ongoing meetings with management to develop and implement systems to improve the company’s performance. Review reports to understand how the company is performing to expectations and provide action plans for improvements if the company falls short of goals. Qualifications or experience include: Required Proficient in English - reading and writing Prior customer service experience Proficiency using Microsoft Windows Type quickly and accurately, with 45 to 75 words per minute (WPM) Standing for 2 or more hours a day Ability to work in an office and manufacturing environment Lifting 35lbs. Desired Graduate of a 2-year college or university Full understanding of dental terminology and dental morphology Prior experience working in a dental-related organization Core Values: Pride Initiative Collaboration Accuracy Precision #J-18808-Ljbffr Zahntechnique