Team Member Relations Specialist

*Please note: a resume is required for this position*

Pay Rate: $27.50 an hour

SUMMARY: To create positive team member relations through the administration of policy and procedures as well as the organization of team member events. Responsible for a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with planning, organizing and implementing team member events such as picnics, holiday parties, feasts, giveaways, etc. and track results ensuring budgetary guidelines are followed
• Monitor, coordinate and deliver team member recognition programs such as luncheons / annual banquet, and service awards
• Update and monitor team member communications such as bulletin boards, electronic systems, newsletter, Gaming License information, etc.
• Assist with processing unemployment claims
• Process and mediate work-related issues (including harassment complaints and investigations) and follow up accordingly
• Process team members' attendance and performance related counselings and administer attendance tracking in the HRMS
• Assist staffing with rehire status issues and internal team member transfers
• Be a resource for team members and management

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• 2 years administrative and/or people experience with an emphasis on employee wellbeing
• Experience processing unemployment insurance and handling counselings
• Strong background in employee advocacy, conflict resolution, and emotional support

Skills

Required:

• Accurate and detail-oriented
• Strong organizational skills
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Excellent problem-solving skills

Abilities

Required:

• Ability to manage difficult employee relations matters with empathy and professionalism
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner creating a positive work environment
• Ability to manage projects in a timely and efficient manner while maintaining a budget
• Ability to adapt quickly to changing priorities

REQUIRED TRAINING

• Treasure Island guest service training
• Human Resources Management System training
• Team Member electronic communications training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for team member events
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals