Practice Manager

Position Details

Position Information


Recruitment/Posting Title
Practice Manager


Job Category
Staff & Executive - Healthcare - Medical and Patient Services


Department
RWJ - Otolaryngology HNS


Overview


New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary


Rutgers, The State University of New Jersey, is seeking a Practice Manager for the department of Otolaryngology at the Robert Wood Johnson Medical School.

Responsible for the overall management of clinic operations, business functions and support functions. Directs, coordinates and supervises all operating, medical care delivery, and staff functions within the sites. Responsible for profitability and overall patient satisfaction. In conjunction with the physician staff, responsible for providing quality medical services.


Among the key duties of this position are the following:

• Meets all critical performance measures including appointment access standards, waiting time on site, complaints and appeals processing, member satisfaction with services and member retention.
• Maintains appropriate levels of medical coverage for the practice site ensuring clinical and telephonic access to provider of care.
• Meets frequently with key managers to provide direction, coaching and advice on a daily basis to ensure success in meeting practice goals and objectives.
• Develops and maintains a patient focused, customer oriented, quality driven, team oriented environment. Works to ensure coordination of activities between front desk staff, nursing and medical practice.
• Directs, supervises, coordinates specific functions and activities of clinic as requested including computer systems, accounting, materials management, human resources, data processing, maintenance, support services, etc.
• Assists in development of marketing of new products, services, and subsidiaries.
• Recommends the hiring, firing, promoting, demoting, merit increases, transfers and/or disciplining of employees. Assists in the selection, employment, development, and management of employee and responsible for clinic personnel policies and practices.

FLSA
Exempt


Grade
32S


Salary Details

Minimum Salary
116601.000


Mid Range Salary
147501.000


Maximum Salary
178400.000


Offer Information


The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits


Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time


Working Hours

Standard Hours
37.50


Daily Work Shift

Work Arrangement


This position requires a fully on-site work arrangement.

Union Description
MPSC - Legacy UMD


Payroll Designation
PeopleSoft


Seniority Unit

Terms of Appointment
Staff - 12 month


Position Pension Eligibility
ABP

Qualifications


Minimum Education and Experience

• Bachelor's Degree in Business Administration or health related field.
• Plus six (6) years of relevant managerial experience or a combination of relevant managerial, professional level clinical or professional level business office experience in an ambulatory academic office or a group practice facility.
• Two (2) years of relevant supervisory experience required.
• Equivalent experience, education and/or training may be substituted for the education requirements.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Knowledge of the following: Principles and practice of health planning, and management sufficient to manage, direct and coordinate operations; purpose, organization and policies of the community's health systems sufficient to interact with other healthcare providers; policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care; principles and practices of employee development sufficient to ensure organizational productivity; computer programs and applications.
• Skills in the following: Ability to exercise a high degree of initiative, judgment, discretion in decision-making to achieve organizational objectives; analyze situations accurately and take effective action; establish and maintain effective working relationships with employees, policy-making bodies, third-party payers, patients and the public; organizing work, making assignments and achieving goals and objectives; exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.
• Following abilities: Ability to assume responsibility for quality control standards; organize and integrate organizational priorities and deadline.
• Outstanding human relations and leadership skills, and the ability to function in a team environment are required.
• Demonstrated knowledge of how to accomplish superior performance in a unionized environment is necessary.

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs.
• Work Environment: Office environment. Moderate noise.

Special Conditions

Posting Details


Posting Number
26ST1968


Posting Open Date

Special Instructions to Applicants

Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)


Home Location Campus
Downtown New Brunswick


City
New Brunswick


State
NJ


Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: