Junior Client Success Manager (Junior CSM) — Top Tier

About A Life Engineered At A Life Engineered, we’re on a mission to help tech professionals take control of their careers and achieve the success they deserve. We believe career acceleration comes from clarity, strategy, and access to experienced professionals one to two steps ahead. If that resonates, you’ll feel at home here. Role Imagine a role where you’re not just managing accounts but actively shaping the career trajectories of thousands of ambitious tech professionals who are ready to level up. As our Junior Client Success Manager for the Top Tier program, you’ll be the visible, day-to-day face of the client experience. You’ll work directly with clients to drive engagement inside our online community, and help ensure clients stay supported, accountable, and on track throughout the program journey. You’ll identify blockers, support clients as they overcome challenges, celebrate their wins, and create the conditions for our clients to achieve career-defining results. This role reports directly to the Lead of Client Success and works closely with coaches and leadership to support a high-quality client experience. Responsibilities Client Onboarding (Primary Focus) Own the end-to-end onboarding process for every new Top Tier client, from welcome through full activation. Hold onboarding calls with each client to understand their goals, current role, promotion targets, and timeline. Build personalized onboarding plans that map each client’s path through the program. Community Engagement Be the visible, daily presence inside our online community — welcoming new members, replying to posts, asking great questions, and keeping the energy high. Comment thoughtfully on client wins, questions, and progress updates. Surface common themes, questions, and friction points to the team to support ongoing program improvements. Client Engagement & Accountability Serve as the primary point of contact for Top Tier clients between coaching sessions. Conduct regular check-ins with clients throughout the program to track progress, identify obstacles, and provide accountability. Proactively reach out to at-risk or disengaged clients before issues escalated. Surface client issues, blockers, and recurring themes to the Lead of Client Success for guidance and escalation support when needed. Retention & Growth Identify at-risk clients early and develop intervention strategies. Collect feedback to improve retention and client satisfaction. Support renewal conversations and alumni engagement. Contribute to testimonial collection and customer success story development. Requirements 1–3 years of experience in customer success, client support, community management, or similar customer-facing roles. Background in tech or experience working with tech professionals is a bonus, but not required. Strong written communication and organizational skills. Comfortable working in a fast-paced startup environment. Familiarity with Notion, Zoom, Go High Level, Skool, or similar tools is a plus Self-starter mentality — able to follow established processes while taking initiative when you spot something that needs improvement. Genuine passion for helping others succeed and grow in their careers. Willingness to learn A Life Engineered methodologies and represent the brand professionally. Who You Are The right person for this role is: Smart and curious. You ask good questions, connect dots others miss, and learn fast. Adaptable. When things change, you flex. When something breaks, you find the fix. Customer-centric to your core. Helping clients win genuinely energizes you. A great teammate. You communicate openly, share what you’re seeing, and contribute to the energy of the team. Compensation & Employment Type Competitive base salary, calibrated to experience and location. Standard work week with some flexible hours needed from time to time to accommodate client schedules across time zones. Remote. Open to candidates in the US, Canada, Europe, and Latin America with significant overlap with US business hours. Benefits Flexible time off and vacation policy. Health insurance options (Medical, Dental, Vision) for US-based hires. Access to all A Life Engineered content Opportunity to directly impact thousands of careers. All necessary equipment provided. Growth Path As you grow into the role and prove yourself, there are real opportunities to take on more, including contributing to process design, influencing program decisions, and growing into a more senior position on the team. A Life Engineered Core Values Customer Obsession When we obsessively focus on customers, everyone wins—they achieve success, we build a sustainable business, and the world gets up-leveled. We measure success by delighting customers, not our profits. In this role, you’ll make every decision through the lens of "What helps our clients win?" because their success is our success. Warm Professionalism High expectations meet genuine care. We support our customers by telling them hard truths they need to hear while believing completely in their ability to act on them—because real support means being honest and encouraging. You’ll need to balance direct feedback with empathy, holding clients accountable while making them feel supported. Constructive Impatience Take initiative, control what you can control (which is a lot), and act now. High-agency people don’t wait for perfect conditions—they create momentum through deliberate action and build their own opportunities. You’ll model this for clients and help them develop the same mindset—no more waiting for permission, no more excuses, just strategic action toward their goals. To Apply Send us: A short Loom video about why you are a good fit for the job. Your resume or LinkedIn. #J-18808-Ljbffr A Life Engineered