Field Service Technician - Casino Gaming (Santa Rosa, CA)

Field Service Technician - Casino Gaming (Santa Rosa, CA)

Location: CA Statewide, CA, US Requisition ID: 18962

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Overview: We are seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Graton Casino and surrounding locations throughout Northern California. This role is ideal for someone who enjoys hands-on technical work, troubleshooting complex equipment issues, traveling between customer sites, and delivering exceptional customer service in a fast-paced casino environment.

What You'll Do

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
• Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
• Provide technical support to customers on operational and maintenance-related issues
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures
• Serve as the primary customer contact for technical service and support-related concerns
• Conduct site surveys and assist with installations, upgrades, and equipment deployments
• Maintain accurate inventory and documentation for parts, repairs, and service activity
• Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
• Participate in an on-call rotation schedule approximately once every four weeks
• Support additional field locations and team members as business needs require

What We're Looking For

• High school diploma or GED required; technical or vocational training preferred
• 2+ years of technician or field service experience in a customer-facing environment preferred
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
• Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
• Strong troubleshooting, analytical, and problem-solving abilities
• Ability to work independently while managing multiple service calls and priorities
• Strong communication and customer service skills
• Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
• Valid driver's license and reliable transportation required
• Ability to obtain and maintain a gaming license
• Ability to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and customer-facing environments

Keys to Success

• Delivering timely and effective technical support with minimal downtime for customers
• Building strong customer relationships through professionalism and responsive service
• Maintaining strong organization, inventory accuracy, and detailed service reporting
• Demonstrating adaptability and accountability in a fast-paced field environment
• Working independently while remaining collaborative and supportive of teammates
• Showing initiative, continuous learning, and a willingness to grow within the technician career path

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $49,320k – $67,815k USD with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements. And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered. IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We thank all applicants for their interest; however, only those selected for an interview will be contacted.