VP & Chief Quality Officer

Vice President and Chief Quality Officer

The VP & Chief Quality Officer administrative salary will be $235,376 to $596,902 based on a 1.0 FTE or selected candidate's clinical salary if higher. The total FTE allocated for this role is 0.45-0.8 Administrative and the remaining to be Clinical FTE .

This offer is for a four-year leadership term per the CPMG Administrative Role Eligibility Policy. After four years, the leader will have the option to reapply for this position through the standard internal selection process.

Please submit a CV and letter of intent.

• 1-2 page letter of intent outlining why you are interested in this position, the strengths you bring, and your vision and opportunities you see in this space.

JOB SUMMARY

The Vice President and Chief Quality Officer (CQO) reports to the CPMG Executive Medical Director and has broad oversight for assuring the provision of high-quality care to all members of the KPCO market. This role brings expertise in clinical quality, patient safety, population health, and process improvement to the interdisciplinary CPMG Executive Team. The CQO partners with 1) the KFHP CO Vice President of Quality and Safety to execute on meeting relevant regulatory requirements and achieving nationally benchmarked quality goals for the market, 2) the KFHP CO Chief Nurse Executive for ensuring appropriate practice standards and education, 3) the Executive Leader of Clinical Excellence at the KP Medical Foundation (KPMF) to execute on population health, cross-departmental clinical improvement initiatives, and continuing medical education, and 4) the KPMF Chief Clinical Officer to ensure complete and accurate documentation and coding. This role also represents CPMG in relevant KP National Quality forums.

PRINCIPAL DUTIES & RESPONSIBILITIES

Description

• The CQO works with and supports clinical leaders, clinicians and healthcare teams in developing goals, priorities, processes, enabling technology and measurement to execute on the market quality and safety strategy to ensure delivery of safe, timely, effective, efficient, equitable, and person-centered clinical care across all settings.

• Responsible for providing Permanente oversight of the following KPCO departments/functional areas in collaboration with the relevant CO Health Plan leaders: Clinical Quality oversight Patient Safety; Workplace Safety, Employee Health, and Infection Prevention; Risk Management; Peer Review and Practitioner Performance Review and Oversight, Quality of Care Complaints, Credentialing, and Appeals; Community Health including Specialty Safety Net; Ethics; Institute for Health Research; Government programs including Medicaid, CHP+, Medicare, and Special Needs Plan; Federal and State Government Regulatory Audits and Reports; NCQA accreditation, certification, recognition and evaluation including PCMH and HEDIS data process and oversight; CMS Medicare 5-Star strategy and oversight; oversight for scope of practice, scope of services, and education.

• Responsible for providing Permanente market oversight of the following departments/functional areas in collaboration with the KPMF: Population Health including Outreach & Prevention, Chronic Disease Management, Health Disparities/Social Drivers of Health, Health Engagement & Wellness, Care Coordination & Complex Care, Surenet initiatives, Clinical Onboarding, and Clinical Knowledge Services including Clinical Guidelines and Continuing Medical Education; Population Health Analytics; Documentation and Coding; Interdisciplinary cross-departmental initiatives under the Clinical Excellence portfolio such as Senior Surgical Care Program, Dementia Care, Falls prevention, and Collaborative Care.

• This role serves as co-chair for the KPCO Quality Oversight Committee (QOC)

• Represent the Permanente perspective as a voting member of the quarterly KP National Quality Committee (KPNQC) meetings and represent the CPMG perspective as a voting member of the quarterly National Permanente Quality Leaders Committee (NPQLC). Responsible for guiding cross-regional execution on National Quality Initiatives as assigned. Coordinates regional representation and

• participation in inter-regional clinical practice groups (IRCPGs). Approves regional physician assignments to Quality-related leadership roles at the Care Management Institute.

• Medical Technical Specialist for KPCO Emergency Management

Executive Director of Clinical Quality; Executive Director of the Institute for Health Research;; Executive Director of Complex Needs, Government Programs, & Community Health; Executive Director of Population Management

Physical and Mental Job Requirements

• Ability to communicate effectively in verbal and written formats with clinicians, leaders, and

• interdisciplinary teams.

• Ability to remain stationary and/or move within clinical and administrative settings for

• extended periods.

• Ability to operate standard office technology (computer, phone, virtual platforms).

• Ability to review and interpret detailed documents, reports, and data.

• Occasional travel between sites or meetings as needed.

• Ability to analyze complex clinical quality, safety, regulatory, and population health data and

• initiatives.

• Ability to exercise sound judgment and decision-making in high-stakes, risk-sensitive

• environments.

• Ability to lead, influence, and collaborate across multiple departments and senior stakeholders.

• Ability to manage multiple priorities, projects, and deadlines simultaneously.

• Ability to interpret and apply regulatory, accreditation, and compliance requirements (e.g.,

• CMS, NCQA).

• Ability to develop strategy, set priorities, and oversee large-scale quality and safety programs.

• Ability to maintain attention to detail in oversight functions such as peer review, credentialing,

• and audits.

• Ability to respond effectively in urgent or emergency management situations.

• Ability to maintain professionalism, discretion, and confidentiality in handling sensitive

• information.

JOB SPECIFICATIONS

EDUCATION

LICENSES, CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS

COMPETENCIES

1. Leading as One: Ability and desire to partner with the Foundation, WPMG, and Health Plan to ensure operational alignment, reductions in waste, and efficient/effective work.
2. Leading Change: Guidance and encouragement given to a team to successfully navigate change and remain flexible/adaptable. Helping others let go of outdated ways of thinking/acting. Resetting goals and expectations in response to change.
3. Honesty, Transparency & Courage: Acts in an honest, authentic, and morally responsible way, sharing what they can without sugar-coating. Leans into difficult conversations within and outside of their immediate team.
4. Accountability & Ownership: Works to create clarity regarding who is on point for any given task or project and sets clear due dates, deliverables, and goals. Holds self and direct reports accountable for performance. Often asks "what more can I do?" Admits mistakes. Does not blame others or make excuses. Follows through with what they say.
5. Inclusive Leadership: Seeks feedback to improve self and team. Creates an inclusive environment where everyone feels respected and comfortable speaking up, partnering with one another, admitting mistakes, and seeking out different perspectives.
6. Performance Management: Holds others accountable for behavior and performance. Directs and drives difficult physician, clinician, and staff performance management issues. Provides others with positive and constructive performance feedback on a regular basis.
7. Communication: Communicates in an authentic, clear, and timely manner even when it is difficult. Fosters a thoughtful give and take that encourages mutual learning/understanding.
8. Drive for Results: Leverages those doing the work to identify, prioritize, and track performance against the most important metrics. Sets specific and difficult goals with defined incentives for reaching them and celebrates success. Explains the "why" of the work we do and the problems we are trying to solve.
9. Operational Excellence: Encourages a problem solving and continuous improvement mindset, uses systems thinking, builds and encourages others to build standard work and standard processes. Leverages tools like visual boards, huddles, leader standard work, and A3 thinking to empower teams to solve their own problems.
10. Enterprise Mindset: Thinks holistically about decisions (beyond their individual team, function, and immediate goals). Advocates for KP and KP's members not just their team.

Disclaimer, Compliance and Service Language-Do Not Edit

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

COMPLIANCE & INTEGRITY: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments.

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.