Customer Service Representative

Monitor residential and small business alarms Dispatch proper authorities when alarm signals are received Contact appropriate responsible parties Help protect customers and support ADT’s mission to save lives Field up to 100 incoming and outgoing alarm calls per shift Troubleshoot customer issues and provide attentive, empathetic support Complete training and meet manager-established performance goals to qualify for hybrid work Requirements High school diploma or equivalent required Minimum of six (6) months of customer service experience required Ability to be licensed in multiple states Technical aptitude Problem-solving skills Ability to prioritize multiple items at once Attention to detail, troubleshooting, empathy, and active listening skills Designated place to work from home if approved for hybrid work High-speed DSL, cable, or fiber internet with ability to hardwire via Ethernet Minimum internet speed of 25 Mbps download and 15 Mbps upload for remote work Core Competencies Demonstrates strong customer service skills with a focus on problem-solving, attention to detail, and technical aptitude. Capable of managing multiple priorities while providing empathetic support in a fast-paced environment. Highest-signal resume keywords Customer Service Experience Problem-Solving Skills Technical Aptitude Attention to Detail Ability to Prioritize Hard Skills Troubleshooting Alarm Monitoring Performance Goals Hybrid Work Qualification Soft Skills Empathy Active Listening Certifications & Qualifications Ability to Be Licensed in Multiple States Industry Keywords Alarm Signals Dispatch Residential Security Small Business Security Tools & Technologies High-Speed Internet Ethernet Connection #J-18808-Ljbffr