Guest Services Manager
The Strong
Lead the Frontline of Fun: Guest Services Manager
At The Strong, we create extraordinary, unforgettable experiences for guests of all ages. Behind every smiling face, interactive exhibit, and bustling gallery is a dedicated team of frontline hosts—and an exceptional leadership opportunity for an inspiring, guest-focused manager.
We are seeking 3 Guest Service Managers to work side by side with our team, overseeing day-to-day operations across Admissions, Galleries and Exhibits, and Ropes Courses while upholding our highest standards of hospitality.
Why This Role?
You will be the heart of our floor operations. Working directly alongside a passionate, energetic team, you’ll help guide daily host schedules, mentor staff, celebrate team achievements, and ensure our guests enjoy world-class service from the moment they step through our doors.
What You Bring:
Hands-On Leadership: Experience coaching, scheduling, and empowering teams in a high-volume, dynamic environment.
Steadfast Reliability: Exceptional schedule dependability, schedule flexibility, and a strong work ethic.
Engaging Presence: A warmth, patience, and passion for creating welcoming spaces for diverse audiences.
Proven Conflict Resolution: A track record of turning non-routine guest concerns into positive, memorable service recoveries with poise and empathy.
If you are a driven guest champion and agile problem solver eager to join a vibrant, play-filled organization with an international reputation, we’d love to hear from you!
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Services Manager in Rochester, NY vacancy
- ...Job Description Job Description Summary The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling...SuggestedShift work
Indus Hospitality Group, Inc
Rochester, NY3 days ago - ...stunning property to life. The Reservations Manager will be based full time in our offices in... ...Rosewood Blue Palace, we believe every guest relationship begins long before arrival.... ...guest relationships through personalized service, accuracy, and attention to detail. Working...SuggestedFull time
Rosewood Hotel Group
Greece, NY3 days ago $70k - $78k
...Rooms Manager Rochester, New York Insero Talent Solutions is partnering with a... ...property known for delivering exceptional guest experiences. The Rooms Manager will provide... ...office operations, housekeeping, guest services, and reservations. This individual will...SuggestedAfternoon shiftInsero Talent Solutions
Rochester, NY3 days ago- ...with a growing hospitality organization in the Rochester area to recruit a Rooms Manager. This role leads the property's Rooms Division, overseeing Front Office, Housekeeping, Guest Services and Reservations to drive guest satisfaction and operational excellence. You...Suggested
Insero Talent Solutions
Rochester, NY1 day ago $79.04k - $107.64k
...beautiful.General Summary & ScopeThe General Manager (GM) is responsible for leading through... ...through a focus on performance (sales, service, and expense control), people (talent acquisition... ...related to retail and service sales, guest loyalty (including credit), payroll, omni...SuggestedFull timePart timeWork at officeFlexible hoursShift workNight shiftAfternoon shiftUlta Beauty
Rochester, NY4 days ago$100k - $120k
...Who We Are FleetGenius, LLC provides nationwide, end-to-end sustainable container management services, including delivery, retrieval, repairs, warranty administration, and recycling for both plastic and steel container inventory. The Company also offers bulky waste pickup...Full timeTemporary workWork at officeFlexible hoursFleet Genius
Rochester, NY1 day ago- ...General Manager Position As a Dunkin' franchisee, we are committed to our employees as... ...Manager will always maintain a customer service focus, passion for results, and a desire... ...hard Arrives on time Great with guests Can foresee problems before they occur...
Dunkin'
Rochester, NY4 days ago $4,500 - $5,500 per month
...organizers before opportunities become available. We are looking for dependable, solutions‑oriented leaders who can build strong teams, manage fast‑paced field operations, and consistently deliver results. About the Role As an Organizing Director, you will oversee the day‑...Temporary workCurrently hiringRelocationShift workWeekend workAfternoon shift- ...sales, costs, employee retention, customer service and satisfaction, food quality,... ...requirements of the restaurant, employees, and guests. Develop, plan, and carry out restaurant... ...associate in Hospitality, Supervisory Management or equivalent. A minimum of three (3) years...Full time
$62.35k - $70.64k
...Visionworks General Manager (GM)Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are... ...driving factors of success. The General Manager will also manage a service driven team to ensure a simple, human and bold patient and...Visionworks of America
Rochester, NY1 day ago$80k - $90k
AFP Management Corporation is looking for an Assistant General Manager for our Doubletree by... ...setting in addition to having a full-service restaurant on site, with 249 guestrooms,... ...passionate about delivering exceptional guest experiences. Integrity - We do the right...Local areaNight shift$62.35k - $70.81k
...that can vary among franchisees. Our Restaurant General Manager (RGM) will take hands-on responsibility for the day-to-day... ...and ensuring the highest levels of product quality and customer service. Benefits ~401(k) with company matching ~ Paid time...Full timeHome officeShift workHospitality Restaurant Group
Rochester, NY3 days ago- ...franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800... ...a clean restaurant and ensure every guest enjoys a friendly experience with a quality... ...as a Restaurant General Manager in food service or retail, with profit and loss responsibility...Shift workNight shift
KBP Foods
Rochester, NY4 days ago - ...looking for experienced Restaurant General Managers that want to make a difference!! The... ...environment with focus on customer services is essential to success in this role.... ...cultivate the best dining experience for our guests. If this sounds like the next career...Full timeShift workNight shiftWeekend workWeekday work
DiBella
Rochester, NY4 days ago - ...Restaurant ManagerA Restaurant Manager is generally responsible for providing strong, positive... ...their team to deliver great and friendly guest experiences, operational excellence and... ...are staffed to meet guest demand and service standardsCompletion of supplier and other...All shiftsAfternoon shift
Indus Companies
Rochester, NY1 day ago - ...A popular pizza franchise is seeking an Assistant Manager/General Manager in Rochester, NY. The ideal candidate must have management... ...bonuses, health benefits, and paid vacation. Join a team that values service, growth, and giving back to the community while enjoying...
Domino's Pizza LLC
Rochester, NY20 hours ago $63.5k
...Position Overview: The Restaurant General Manager (RGM) is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall... ...Drives sales through proactive guest service, people development & operations management...Hourly payWeekly payMinimum wageWork at officeLocal areaFlexible hoursShift workWeekend workAfternoon shiftTim Hortons
Rochester, NY10 days ago$55k - $77.5k
...need leaders to grow with us! Our General Managers lead from the front and in this role, you... ...time offHoliday closuresWhat You'll DoBe guest obsessed – uphold top-notch standards of... ...excellence and hospitalityEnsure speed of service, accuracy, and positive guest obsessed...ApprenticeshipLocal areaShift workDay shiftAfternoon shiftChipotle Mexican Grill
Henrietta, NY1 day ago$144.21k - $344.2k
...people, our future, and what we stand for as a firm.KPMG is currently seeking a Senior Manager to join our State and Local Tax (SALT) practice. Responsibilities:Provide tax compliance services to partnerships for Asset Management clientsDeliver exceptional client service to...Local areaRemote work- ...work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth... ...as we are, join our team.KPMG is currently seeking a Category Manager to join our Strategic Sourcing & Procurement team....Contract workH1bLocal area
- ...OnsiteSummary:Lead the estimating function for large-scale mechanical and plumbing construction projects.Oversee estimating personnel and manage bid strategies.Prepare complex project estimates.Collaborate with executive leadership, operations, purchasing, and finance teams....Contract workFor contractorsFor subcontractor
$128k - $252.5k
...Recruiting for this role ends on 08/6/2026. Work You'll Do As a Manager on the team, you will be responsible for: Facilitating... ...clear guidance to others The Team Deloitte’s Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is...Local area- Milton Hershey School, a cost-free pre-K through 12th grade residential school, is seeking a Youth Development Specialist in the Education, Training & E-Learning department. This role supports students’ academic, social, and emotional growth through mentoring, small-group...
Milton Hershey School
Rochester, NY4 days ago - ...contributions will make a significant impact on our guests' experiences! You are the beginning of... ...Provide gracious and efficient telephone service as it relates to general PBX calls.... ...cards nightly. Requirements Serve as Manager On Duty when required. Work on laundry...Local areaImmediate startShift workNight shiftWeekend workDay shift
$65k - $80k
...Job Description Jersey Mike's Subs is looking for General Manager candidates. We are a fast-growing Franchise Group opening stores... ...through our authentic sub sandwiches and unparalleled customer service. It all starts with a team of individuals with positive attitudes...Weekly payFull timePart timeCasual workFlexible hoursShift workNight shiftWeekend workDay shift$50k - $80k
...resources What We’re Looking For The ideal General Manager is a community-focused leader who serves as both a business driver... ...culture of accountability, empowerment, and five-star customer service. Serve as a role model of servant leadership — demonstrating...Full timeLocal areaFlexible hoursAfternoon shift$16 per hour
...Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursNight shiftDay shiftAutoZone
Rochester, NY4 days ago- ...Job Description Job Description Summary Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to...Local areaShift workNight shift
- ...POSITION: General Manager About the role: As a General Manager at Laird Plastics, you will operate with an entrepreneurial mindset... ...developing & executing a growth-oriented sales plan focused on servicing our diverse markets • Manage full P&L and local forecasting...Full timeLocal area
$85k
...Job Description Job Description GENERAL MANAGER FULL-TIME ROCHESTER, NY $65K - $85K BASE PAY RANGE + BONUS + BENEFITS... ...previous GM experience in casual dining preferred ~5+ years of full service restaurant management experience preferred ~ Experience...Full timeCasual workLive outRelocation packageShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Manager. Be the first to apply!
