Key Holder

Job Description

Job Description

PERMANENT POSITION

Scope: To provide a high standard of customer service and to contribute to the achievement of the store target.

Key Responsibilities:

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity.
• Demonstrating and reflecting the exceptional lifestyle image of Clic through customer service, attitude, personal grooming, and behavior.
• Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.
• Participating in and representing Clic during events and activities.
• Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store's performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
• Actively ensuring merchandise presentation always reflects Visual Merchandising standards and general tidiness and cleanliness of the store.
• Playing an active role in replenishing stock according to the company's procedures and policies.
• Ensure the product is kept in the best way, tagged and priced correctly.
• Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.
• Attending and participating in all store meetings and training events as required, ensuring good communication is maintained.
• Responsible for opening and closing the store when there is an emergency, and the Store Manager or Assistant Store Manager is not in the store. 

Skills:

• Demonstrable success gained as a Sales Associate.
• Excellent communication skills both written and verbal.
• Fluent in English.
• Demonstrable sales skills.
• Open availability (Monday to Sunday).
• Knowledge and understanding of the importance of great customer service.
• Successfully able to handle multiple demands and competing priorities.
• Seeks opportunities to be proactive and pre-empt client needs.
• Demonstrates respect and politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.
• Team player.
• Strong attention to detail.
• Able to work flexibly, embrace and manage change.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness, and reliability.
• Enthusiastic, self-confident, and self-motivated.
• Professionalism is maintained under all circumstances.
• Prepared to go the extra mile to achieve targets.

About Clic:
Clic is a globally recognized home décor and lifestyle brand that first opened in St. Barth’s in 2008. At the heart of Clic is founder Christiane Celle, a former stylist and founder of Calypso. With her meticulous eye for exceptional products and her collaborations with artisans around the world, Clic has evolved from a bookstore and art gallery into a sophisticated destination for contemporary photography, art, fashion, books, and home goods.