Retail Salesperson

Retail Salesperson

As a retail salesperson at the Range Café, you are a very important part of our guests' experience. Our high standards of "Guest Amazement" are maintained through the effective teamwork of our team members who share and embody our values and the desire to do the very best for our guests. During the hands-on training you will receive, you will learn about cross-team relationships and will experience other positions in order to expand and diversify your skill set. Quality, presentation and family-friendly service are an essential part of this position. These steps of service will act as a guide and reference point for your valued position as a retail salesperson at the Range Café.

Responsibilities:

Focus:

Eye contact, open body language, and a genuine smile are important and effective ways to welcome our guests. You are most often the first face our guests see and should always keep in mind that we only get ONE chance to make a GREAT FIRST IMPRESSION! Always greet guests immediately upon their arrival. If you see someone in a wheelchair or some sort of mobility need, OPEN the door for them whenever possible.

• As a retail salesperson, you are an information resource to guests. Answer guests' questions about the restaurant, the menu, other locations, hours, restroom (escort, don't point) directions, etc. over the phone and in person in a friendly and knowledgeable fashion. If you cannot accurately answer a question, ask for a moment from the guest so that a team leader may assist them. Find out what the answer is so that you will know in the future.
• Maintain a clean, organized, and well-stocked area. The front entrance and waiting area should be free of garbage and dust, the floors should be clean, the sales shelves should be clean and stocked, and the register area should be clean and organized. Make sure the cash drawer is always closed and secure. When in the retail sales position, always stay near your post so that you can see the front door and cash register. When away from your post, make sure a team leader, cash/host, or another team member is covering the position. When there are two retail salespersons, one should stay posted up front to greet and the other should walk the floor.
• As guests leave, genuinely thank them, and offer a well wish.
• Always embody the values of the Range Café and be an active team member in the positive culture we are creating to support our team and to reach our goal of total guest amazement. Remember you are a valued and trusted member of our team, and your success is crucial to our overall success.

Overlapping responsibilities is an understanding and working contract established to support team synergy and efficient performance for the restaurant. Defining job responsibilities for each position on the team is necessary but can also be misleading. Whenever there is time to support each other without injuring our position's priorities, we must endeavor to do so. Support for fellow team member reaches beyond defined position and duties. Be prepared to help fellow bussers, dishwashers, hosts, pantry, kitchen, expediters, servers, and team leaders; and benefit by expanding your knowledge, performance and skill sets for all restaurant operations.

We ALL have the same job…to provide an AMAZING experience for our guests.

Procedure & Policy

o Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures. Including but not limited to credit card processing and cash deposits..

o Maintain product and liquor inventories and keep inventory records.

o Meets, greets, and assists public in selecting gifts and other merchandise; staff also engaged in service to the public, selling and assisting buyers.

o Aim to achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

o Attend and participate in all required meetings.

o Uphold and adhere to all policies and procedures in the current Range Cafe Employee Handbook for hourly staff.

o Follow all guidelines in the Employee Handbook.

o Be on time for all scheduled shifts and meetings.

o Follow the attire policy for scheduled shifts, meetings, and location visits.

o Performs related work as required.

Hospitality & People

o Check-in with all guests and employees to ensure 100% internal and external hospitality.

o Investigate and resolve all guest complaints regarding retail items, service, or accommodations.

o Fill in for fellow employees when needed to ensure guest service standards and efficient operations.

o Review work procedures to identify problem areas and implement process improvements for hospitality.

o Continually strive to develop employees in all areas of leadership and professional development.

Requirements:

Basic Knowledge

Toast POS

Basic computer operations

Skills and Abilities

Excellent interpersonal skills with a focus on internal and external hospitality.

Excellent time management skills.

Excellent organizational skills and attention to detail.

Physical Requirements:

• Must be able to lift 25 pounds at times.
• Prolonged periods of standing and walking.

Qualifications:

• Customer service experience preferred but not required
• Must possess, understand, and utilize a Sense of Urgency

Be able to work in a standing position for long periods of time (up to 8 hours)

• Be able to communicate clearly and effectively in the predominant language(s) of our guests
• Be able to multi-task
• Must have exceptional grooming habits

Work Schedule

• Weekend availability
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount
• Pet rider program
• Paid training