Working Manager - Towing Operations
$35 - $45 per hourMotocruit
Job Description
Position Summary The Working Manager will own day-to-day management of the towing business while remaining hands-on in the field. This is not a desk-only role. When crews are deployed and an additional piece of equipment is needed, the Working Manager is expected to jump in a truck, run the call, and support the team. The right candidate is an experienced operator who leads from the front - combining strong people management, dispatch judgment, and technical know-how across heavy and light-duty towing. Key Responsibilities
Required Qualifications
Compensation & Benefits
Position Summary The Working Manager will own day-to-day management of the towing business while remaining hands-on in the field. This is not a desk-only role. When crews are deployed and an additional piece of equipment is needed, the Working Manager is expected to jump in a truck, run the call, and support the team. The right candidate is an experienced operator who leads from the front - combining strong people management, dispatch judgment, and technical know-how across heavy and light-duty towing. Key Responsibilities
- Manage daily towing operations across a fleet of four heavy-duty and two light-duty trucks.
- Lead, schedule, and develop the towing team, including drivers and road technicians.
- Step into the truck and run calls when an additional unit is needed to cover demand or complex recoveries.
- Oversee dispatch decisions, response times, and customer communication to maintain service quality.
- Ensure DOT, FMCSA, and state-level compliance for drivers, equipment, and recordkeeping.
- Monitor and enforce safety standards, including pre-trip inspections, on-scene procedures, and incident reporting.
- Coordinate with the bus repair shop and outside vendors on equipment maintenance, repairs, and uptime.
- Track key operating metrics (call volume, response time, revenue per truck, labor utilization) and report results to ownership.
- Build and maintain relationships with motor clubs, law enforcement, insurance partners, and commercial accounts.
- Recruit, train, and onboard new towing staff in partnership with leadership.
- Identify opportunities to grow the towing division and recommend equipment, staffing, or service-line additions.
Required Qualifications
- Significant hands-on towing experience, including heavy-duty recovery.
- Prior supervisory or management experience in a towing, recovery, or fleet operations environment.
- Active CDL (Class A or Class B) appropriate for operating heavy wreckers.
- Clean driving record and ability to pass DOT physical and background screening.
- Working knowledge of DOT/FMCSA regulations and state towing requirements.
- Strong communication skills with customers, drivers, law enforcement, and motor clubs.
- Proven ability to lead a small team while staying personally productive in the field.
- WreckMaster, Towing & Recovery Association of America (TRAA), or equivalent certification.
- Experience building or scaling a towing division, including SOPs and dispatch processes.
- Familiarity with towing management software and GPS/fleet telematics platforms.
- Experience working alongside or within a transportation or bus operation.
- Ability to operate heavy-duty and light-duty wreckers in all weather conditions.
- Comfort working roadside, including nights, weekends, and on-call rotations as needed.
- Ability to lift, push, and pull equipment consistent with towing and recovery work.
Compensation & Benefits
- Hourly pay: $35-$45 per hour, with flexibility above the range for an exceptional candidate.
- Paid Time Off (PTO).
- 401(k) retirement plan.
- Health insurance.
- Stable, growing operation with a clear path to expand responsibility as the towing division scales.
Vacancy posted 3 days ago
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