Working Manager - Towing Operations

Job Description
Position Summary

The Working Manager will own day-to-day management of the towing business while remaining hands-on in the field. This is not a desk-only role. When crews are deployed and an additional piece of equipment is needed, the Working Manager is expected to jump in a truck, run the call, and support the team. The right candidate is an experienced operator who leads from the front - combining strong people management, dispatch judgment, and technical know-how across heavy and light-duty towing.

Key Responsibilities

• Manage daily towing operations across a fleet of four heavy-duty and two light-duty trucks.
• Lead, schedule, and develop the towing team, including drivers and road technicians.
• Step into the truck and run calls when an additional unit is needed to cover demand or complex recoveries.
• Oversee dispatch decisions, response times, and customer communication to maintain service quality.
• Ensure DOT, FMCSA, and state-level compliance for drivers, equipment, and recordkeeping.
• Monitor and enforce safety standards, including pre-trip inspections, on-scene procedures, and incident reporting.
• Coordinate with the bus repair shop and outside vendors on equipment maintenance, repairs, and uptime.
• Track key operating metrics (call volume, response time, revenue per truck, labor utilization) and report results to ownership.
• Build and maintain relationships with motor clubs, law enforcement, insurance partners, and commercial accounts.
• Recruit, train, and onboard new towing staff in partnership with leadership.
• Identify opportunities to grow the towing division and recommend equipment, staffing, or service-line additions.

Requirements
Required Qualifications

• Significant hands-on towing experience, including heavy-duty recovery.
• Prior supervisory or management experience in a towing, recovery, or fleet operations environment.
• Active CDL (Class A or Class B) appropriate for operating heavy wreckers.
• Clean driving record and ability to pass DOT physical and background screening.
• Working knowledge of DOT/FMCSA regulations and state towing requirements.
• Strong communication skills with customers, drivers, law enforcement, and motor clubs.
• Proven ability to lead a small team while staying personally productive in the field.

Preferred Qualifications

• WreckMaster, Towing & Recovery Association of America (TRAA), or equivalent certification.
• Experience building or scaling a towing division, including SOPs and dispatch processes.
• Familiarity with towing management software and GPS/fleet telematics platforms.
• Experience working alongside or within a transportation or bus operation.

Physical Requirements

• Ability to operate heavy-duty and light-duty wreckers in all weather conditions.
• Comfort working roadside, including nights, weekends, and on-call rotations as needed.
• Ability to lift, push, and pull equipment consistent with towing and recovery work.

Benefits
Compensation & Benefits

• Hourly pay: $35-$45 per hour, with flexibility above the range for an exceptional candidate.
• Paid Time Off (PTO).
• 401(k) retirement plan.
• Health insurance.
• Stable, growing operation with a clear path to expand responsibility as the towing division scales.