Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Bay Minette, AL. (Job ID: R223092) Job Description Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial well‑being and positioning PNC solutions to drive new revenue and loyalty. Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. Create loyalty and grow customer share of wallet through a differentiated customer experience and technology‑based tools. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively. Manage risk by adhering to all policies, demonstrating sound judgment, and ensuring daily branch operations are completed efficiently and accurately. PNC employees are expected to be customer focused and risk‑aware, using their knowledge to create customized solutions and support the Enterprise Risk Management Framework. Qualifications Associate’s degree or equivalent education and 3+ years of relevant experience in banking or a related field. Strong customer service and sales skills, with a proven ability to meet individual and team goals. Proficiency with digital banking tools and the ability to adapt to new technologies. Excellent communication, problem‑solving, and multi‑tasking abilities. Ability to assess and manage risk in accordance with PNC policies. Valid background check clearance as required by the Consumer Financial Protection Bureau. Preferred Skills Accountability, customer loyalty, proactive sales, leveraging technology, and effective communication. Understanding of banking products, digital awareness, and the ability to engage multiple priorities. Benefits PNC offers a comprehensive range of benefits, including medical, dental, and vision coverage; life insurance; short and long‑term disability; 401(k) with match; pension and stock purchase plans; dependent care reimbursement; adoption and doula reimbursement; educational assistance; a wellness program; and paid time off. Full‑time employees may also receive maternity and/or parental leave, paid holidays, and vacation days based on tenure. Disability Accommodations Statement If you require accommodation during the application process, please contact View email address on click.appcast.io with “accommodation request” in the subject line and include your name, job ID, and preferred contact method. You may also call View phone number on click.appcast.io and say "Workday" for assistance. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to federal regulatory requirements related to background checks and licensing. #J-18808-Ljbffr