Guest Experience Coordinator

Join the Team at Montana's Premier Luxury Ranch Resort!


About Paws Up Montana:


Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.


Position:


The Guest Experience Coordinator is responsible for creating a memorable stay for guests by organizing engaging activities, coordinating authentic Montana ranch dining experiences, and arranging distinctive spa and wellness services.

What We Offer:

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off - 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)

• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

The Primary Functions are:

• Greet guests with friendly and genuine interactions.
• Design guest itineraries to ensure meaningful and memorable stays.
• Engage upcoming guests to instill trust and excitement pre-arrival to plan and anticipate guest schedules.
• Ensure all property information is accurately communicated to the guest.
• Enter guest information accurately into the property management system.
• Responsible for scheduling all resort-guided activities, spa services, dining experiences, wilderness workshops, and special events.
• Check in guests for scheduled activities to ensure an organized start to their next adventure.
• Respond to guest requests in person, via email, and SMS messaging system while adhering to company standards and values.
• Handle all guest interactions in a professional and polished manner.
• Curate and organize unique, personalized guest celebration amenities.
• Maintain cleanliness of the Guest Experience Desk and of the Wilderness Outpost.
• Maintain guest confidentiality at all times.
• Must demonstrate a high level of attention to detail at all times.
• Manage timelines and priorities efficiently.
• Foster relationships with third-party vendors to enhance guest stays.
• Champion Paws Up standards and values

Looking for Team Members with

• College degree preferred
• Two years' experience in customer service or hospitality preferred
• Strong knowledge of MS Office, including Teams, Word, Excel, PowerPoint and Outlook
• Previous experience with Maestro Property Management System preferred
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Has a friendly and professional manner under periods of high demands
• Required to be dependable and available to work on weekends, evenings, and/or holidays as needed based on business demands
• Valid State Driver's License

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.