Customer Service Specialist (Mandarin Preffered)

We are a golf cart manufacturing company seeking a highly organized and customer-focused Sales Support Specialist to support our sales team throughout the entire order fulfillment process. This position plays a critical role in coordinating with customers after orders are secured by the sales team. The ideal candidate will be responsible for order coordination, invoice management, customer communication, payment follow-up, and ensuring a smooth customer experience from order confirmation through delivery. We are looking for someone who is responsible, proactive, and able to thrive in a fast-paced environment. Key Responsibilities Support the sales team by managing customer orders after they are confirmed. Communicate directly with customers regarding order status, production schedules, and shipping timelines. Prepare and send invoices to customers in a timely manner. Follow up with customers regarding outstanding payments and coordinate with the finance team to ensure timely collections. Maintain accurate customer and order information in the company's ERP/CRM system. Coordinate with internal departments including production, warehouse, logistics, and finance to ensure orders are processed efficiently. Respond promptly and professionally to customer inquiries and resolve order-related issues. Track orders from confirmation through shipment and delivery.Assist the sales team with administrative tasks and customer documentation. Build and maintain positive relationships with customers by providing excellent customer service. Job Requirements Excellent English communication skills (both written and verbal) are required. Must be legally authorized to work in the United States. Bachelor's degree preferred. 2-5 years of experience in customer service, sales support, order management, or a related role preferred. Strong sense of responsibility and ownership. Excellent organizational and multitasking skills. Ability to work under pressure and manage multiple priorities. Strong problem-solving and follow-up skills. Proficient in Microsoft Office (Excel, Outlook, Word); ERP/CRM experience is a plus. Experience working in a manufacturing environment is preferred. Mandarin-speaking is a plus, but not required. Additional Information Competitive salary package. Health insurance provided. Paid annual leave, sick leave, and public holidays. Opportunities for long-term career growth within a rapidly growing manufacturing company. #J-18808-Ljbffr Dach Vehicles