Family Support Advocate

Family Support Advocate

Are you a socially conscious, dedicated individual who is committed to building a better future for children, families, and their communities? If so, join us as we support early childhood education programs across the country to create positive outcomes for the children and families served.

As a Family Support Advocate at Acelero Learning, you will play a critical role in supporting families facing significant challenges while fostering children's healthy development and school readiness. This position is designed to provide individualized, intensive support to our most vulnerable families, including those experiencing homelessness, foster care, family violence, substance abuse, or mental health concerns.

By building strong, trusting relationships with families and partnering with community providers, you will connect families with the resources, counseling, and interventions needed to stabilize their circumstances and achieve long-term well-being. If you are passionate about empowering families, advocating for equity, and making a tangible difference in children's lives, we welcome you to bring your expertise and compassion to our mission-driven team.

Why Acelero?

Our mission is bold: To design and deliver research- and evidence-based approaches to eliminate the gaps between young children's inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor the aspirations and cultures of the communities we serve.

Your Role

As a Family Support Advocate, you will provide targeted case management and intensive family engagement services that ensure every child has the foundation to thrive. You will work closely with Center Directors, teachers, and interdisciplinary team members to promote holistic support for children and families. In some cases, caseloads may extend across multiple center locations depending on family distribution and program needs.

What You'll Do

• Support Vulnerable Families: Provide intensive, individualized case management for families experiencing crisis, homelessness, foster care, or challenges related to mental health, violence, or substance abuse.
• Coordinate Services: Build and maintain partnerships with community providers to connect families with resources such as counseling, treatment, housing support, and other interventions.
• Promote Family Engagement: Empower families to actively contribute to their child's development and school readiness by setting meaningful goals and celebrating progress.
• Maintain Records & Compliance: Accurately document family interactions, services provided, and outcomes in a timely manner to ensure program compliance and continuous improvement.
• Foster Collaboration: Partner with internal staff to align family support services with classroom strategies, ensuring children's developmental and academic needs are met.

What You Bring

• Educational Background: Bachelor's degree in Social Work, Human Services, Family Services, Counseling, Family and Child Development, or related field.
• Experience: Minimum of 2 years working with vulnerable families and communities (experience with families of children ages 0–5 strongly preferred).
• Specialized Knowledge: Familiarity with assessment strategies for high-risk behaviors such as depression, domestic violence, and substance abuse.
• Skills & Competencies:
• Strong relationship-building and communication skills.
• Ability to coordinate with multiple agencies and advocate effectively for families.
• Advanced computer literacy (email, word processing, data entry, internet navigation).
• Language Skills: Bilingual (Spanish) preferred and may be required at certain service locations.
• Additional Requirements:
• Valid driver's license and reliable transportation with state-mandated insurance coverage.
• Ability to lift a child up to 40 pounds, up to 20 times a day if needed.
• Ability to obtain CPR and First Aid certification.
• Must pass a physical exam, background check, and fingerprinting.

When/Where/How Much

• When: August 2026
• Where: Strong Start Wardelle
• How Much: $21.40 per hour + comprehensive benefits package

Why You'll Love Working with Us

• A meaningful mission that transforms the lives of children and families
• A supportive and collaborative culture where your work has lasting impact
• Comprehensive benefits to support your well-being and growth, including:
• Medical, Dental, and Vision Insurance with multiple plan options
• Health Savings Account (HSA) with company contributions
• Flexible Spending Accounts (FSA) for health and dependent care
• 401(k) Retirement Plan with company match
• Short- and Long-Term Disability & Basic Life Insurance
• Up to $500 per year for professional development
• Employee Assistance Program (EAP) with counseling and wellness support
• Wellness programs (fitness, nutrition, mindfulness), Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Perks

If you're ready to use your passion and expertise to empower families and ensure every child has the chance to succeed, apply now to join us as our next Family Support Advocate. Together, we'll help families overcome challenges and create brighter futures for their children.

Why Acelero Learning or Shine Early Learning?- Ability to make an impact in the lives of the children, families, and partners we serve - Career growth and professional development opportunities - Supportive working environment - Average of 5 weeks of paid time off during 1st year of employment - Comprehensive benefits, including 401K matching and 100% vesting program We are an equal opportunity employer, committed to creating a diverse and healthy work place.