Rental Car Concierge

Job Description

Job Description

Kansas City Hyundai is looking for a friendly, organized, and customer-focused  Rental Car Concierge / Customer Service Representative to join our growing dealership team.

If you enjoy helping people, providing exceptional customer service, and working in a fast-paced automotive environment, this is an excellent opportunity to build your career with one of the area’s leading dealerships.

As our Rental Car Concierge, you’ll assist customers who need a loaner or rental vehicle while their vehicle is being serviced. You’ll help create a smooth, stress-free experience from check-in through vehicle return while working closely with our Service Department.

• $18.00–$20.00 per hour
• Weekly Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• 3 Weeks Paid Time Off after 1 year
• Paid Holidays
• Paid Training
• Employee Discounts on Vehicles, Parts & Service
• Opportunities for Career Growth & Advancement
• Stable, Growing Dealership
• Friendly, Team-Oriented Work Environment

• Welcome customers with a professional and friendly attitude.
• Coordinate rental and loaner vehicle reservations, check-outs, and returns.
• Process rental agreements, payments, and required documentation accurately.
• Explain rental policies, insurance requirements, and vehicle features.
• Inspect vehicles before and after each rental for cleanliness and damage.
• Ensure rental vehicles are clean, fueled, and ready for customer pickup.
• Maintain accurate rental records and vehicle availability.
• Communicate with Service Advisors to coordinate customer transportation needs.
• Resolve customer questions quickly while delivering outstanding customer service.
• Move, park, and organize rental vehicles as needed.
• Maintain a clean, organized rental office and vehicle lot.
• Follow dealership policies and safety procedures at all times.

• Previous customer service, hospitality, retail, rental car, or automotive experience preferred.
• Automotive dealership experience is a plus but not required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment.
• Comfortable using computers and dealership software.
• Valid driver’s license with a clean driving record.
• Ability to safely operate a variety of vehicles.
• Reliable, punctual, and dependable.

Experience in any of the following is a plus:

• Customer Service Representative
• Rental Car Agent
• Rental Car Associate
• Service Concierge
• Automotive Service
• Dealership Customer Service
• Front Desk
• Hospitality
• Administrative Assistant
• Vehicle Rental
• Loaner Fleet Management

We’re committed to providing an exceptional customer experience, and that starts with exceptional people. If you’re looking for a company that values teamwork, customer service, and long-term career growth, we’d love to meet you.

Apply today and become part of the Kansas City Hyundai team!

Kansas City Hyundai is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.