Client Operations Associate

Job Description

Job Description

Description:

The Client Operations Associate at Great Waters Financial is responsible for executing essential account-related tasks with precision, ensuring smooth operations across a variety of financial processes. This role does not involve direct client communication but plays a critical part in supporting the client experience by managing paperwork, executing money movement and account maintenance activities, and owning client operational cases from start to finish.

Key Responsibilities:

Paperwork Prep and Submission:

• Prepare account-related paperwork accurately and in accordance with firm and custodian requirements.
• Submit completed paperwork through the appropriate channels and confirm receipt and processing.
• Track paperwork status through completion and follow up on any items requiring correction or additional information.

Money Movement and Account Maintenance Execution:

• Execute client requests for money movement, including Roth conversions and distributions.
• Submit checks and process transfers between custodians.
• Process account maintenance updates, including address, beneficiary, and contact information changes.
• Ensure all money movement and account maintenance activity is completed accurately, within firm timelines, and in compliance with custodian requirements.

Client Case and Process Ownership:

• Own and manage client operational cases from intake through resolution.
• Monitor open cases to ensure timely follow-through and proactive communication and collaboration with internal teams and external custodians.
• Maintain organized, accurate case records within the firm's systems.

Requirements:

• Strong organizational skills with a high attention to detail.
• Ability to work independently, prioritize effectively, and meet deadlines.
• Basic understanding of financial services, account maintenance, and custodian processes.
• Comfort working across firm technology platforms, including Salesforce and custodian portals.

You Are:

• Detail oriented with a high level of accuracy.
• A self-starter with a strong sense of ownership and a desire to learn the business.
• Passionate about solving problems and supporting the delivery of an exceptional client experience.
• Able to juggle multiple priorities at once while meeting competing deadlines.
• Collaborative and comfortable working closely with others in a team environment.
• An effective communicator with the ability to partner internally across teams.

Benefits Snapshot

At Great Waters, we care about supporting our employees both inside and outside of work. We offer a well-rounded benefits package designed to support your health, financial well-being, and overall quality of life.

Our benefits include:

• Medical, Dental, and Vision insurance
• A 401(k) retirement plan with an employer matching schedule
• Employer-provided Health Savings Account (HSA)
• Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Long-Term Disability insurance
• A free Estate Plan through Great Waters services
• An annual wellness stipend to support physical and mental well-being
• Vacation Time, Sick Time, and 10 paid company holidays
• Eligibility for a discretionary annual bonus based on individual and company performance

Pay Transparency Statement

The salary range for this role is $50,000-$63,000 annually. This position is eligible for a discretionary annual bonus based on individual and organizational performance. Great Waters offers a comprehensive benefits package, details of which are outlined above.