Customer Service Representative

Service Line Head for Circularity Services (Electrification & Automation Customer Service) Job ID 523912 Posted since 28-Sep-2026 Organization Smart Infrastructure Field of work Customer Services Company Experienced Professional Job type Full-time/Part-time Hybrid (Remote/Office) Employment type Permanent Location(s) Wendell - North Carolina - United States of America The Challenge This senior leadership role owns the global Circularity Services line within Electrification & Automation Customer Service, covering spare parts, MV/LV retrofits, lifecycle extensions and digitally enabled product services. The role extends the useful life of customers’ installed assets while increasing availability, speed, quality and sustainable business value. The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and scales product-related services through standardization, automation and effective execution. How You'll Make an Impact Strategic Vision & Ownership Own the global Circularity Services business, defining strategy, targets and portfolio direction across spare parts, MV/LV retrofits, lifecycle extensions and digitally enabled product services. Develop scalable offerings that extend asset lifecycles, improve availability and strengthen customer retention and sustainable growth. Translate customer, market and installed-base needs into portfolio roadmaps, commercial opportunities and differentiated OEM service value. Business & Financial Leadership Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance. Drive profitable growth by scaling retrofit, spare-parts, lifecycle-extension and e-business models across countries and customer segments. Increase margins and scalability through automation, standardization and streamlined order-to-delivery processes while managing commercial and delivery risks. Lead through influence across a global matrix, aligning regions, Business Units, Operations and functional partners behind common priorities. Develop, coach and mentor Customer Service leaders across regions, strengthening leadership capability and organizational maturity. Mobilize cross-functional and partner capabilities and act as a trusted partner to the Service Head and Business Unit Leadership. Operational Excellence & Governance Establish scalable operating models for spare parts, retrofits, lifecycle extensions and digitally enabled product-service delivery. Improve availability, lead-time reliability, first-time-right execution, quality and customer transparency through process excellence and automation. Drive performance governance and ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements. Improve customer outcomes through greater asset availability, delivery reliability, service quality and measurable lifecycle value. Enable countries and channels with standardized offerings, pricing frameworks, commercial plays and required delivery capabilities. Use customer, market and installed-base insights to identify growth opportunities and shape future circularity and product-service offerings. What You Bring Extensive senior leadership experience in product-related services, operations, business development or portfolio leadership within a technology-driven industry. Proven record of driving profitable growth with significant P&L responsibility in spare parts, retrofits, lifecycle extensions, e-business or comparable scalable service models. Demonstrated ability to improve productivity and scalability through automation, process transformation and standardized operating models. Strong experience leading through influence in international matrix organizations and developing leaders across regions. Relevant technical understanding of electrification, automation, industrial products, lifecycle services or comparable fields, combined with strong learning agility. Executive-level communication, customer orientation and sound judgment in portfolio, pricing, investment and commercial decisions. About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose, adding real value for customers. Learn more about Siemens [1] here. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #J-18808-Ljbffr Siemens Mobility