Holiday Experience Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are looking for enthusiastic, organized individuals who enjoy working with people and helping turn vacation ideas into memorable experiences. As a Holiday Experience Advisor, you will guide clients through available vacation possibilities, provide personalized recommendations, and assist with arranging the services they select.

The role can involve many types of leisure vacations, including cruises, all-inclusive resorts, beach getaways, family trips, couples escapes, group vacations, international holidays, tours, and special celebrations.

Individuals new to the field can receive training and access to educational resources designed to build vacation-planning and client-service knowledge.

Your Role

• Connect with clients to discover what they want from their vacation experience
• Gather information about timing, budget, interests, accommodations, and preferred activities
• Explore vacation possibilities that match the client's priorities
• Compare resorts, hotels, cruises, packages, transportation, tours, and excursions
• Create tailored selections for clients to consider
• Explain key features, inclusions, policies, and other relevant information
• Assist clients as they decide which options work best for them
• Process selected arrangements using authorized supplier and reservation resources
• Double-check traveler information, dates, and booking details for accuracy
• Maintain organized records of reservations and client communications
• Keep track of payment schedules and other important milestones
• Communicate with clients regarding outstanding decisions or information
• Provide helpful updates leading up to departure
• Support clients with routine questions or changes related to their arrangements
• Stay knowledgeable about new destinations, vacation products, and supplier offerings

What We're Looking For

• Positive, client-focused approach
• Strong communication and interpersonal abilities
• Excellent organization and attention to detail
• Comfortable researching and comparing vacation products
• Ability to communicate information in a clear and helpful manner
• Consistent follow-through with clients and deadlines
• Able to manage several vacation requests simultaneously
• Comfortable working independently from a remote setting
• Familiarity with email, web-based applications, and basic computer functions
• Willingness to learn new booking tools and supplier systems
• Reliable internet connection and compatible device
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or other qualifying regions

Professional Learning

• Understanding client vacation preferences
• Destination and resort education
• Cruise and vacation product knowledge
• Researching and presenting vacation options
• Supplier booking platforms and procedures
• Reservation accuracy and documentation
• Client communication and customer service
• Professional certification and continuing education opportunities

Why Consider This Opportunity?

• Work remotely
• Choose from flexible part-time or full-time scheduling
• Begin without previous travel industry experience
• Receive training and continued educational resources
• Work with established vacation suppliers and professional platforms
• Develop valuable communication, sales, research, organization, and client-service skills
• Access travel-related discounts and industry benefits where applicable
• Continue building professional knowledge through virtual resources and ongoing education