Import Transportation & Fleet Operations Manager-Mandarin Required

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview:

We are seeking an experienced Import Transportation & Fleet Operations Manager to oversee import container transportation, company fleet operations, and trucking and drayage providers.

This role manages daily operations while improving fleet utilization, service quality, and profitability through cost analysis, capacity planning, rate negotiations, and process improvement. Proficiency in both English and Mandarin is required for day-to-day business communication.

Key Responsibilities:

Import Transportation & Dispatch

• Manage the full import container transportation process, including arrival tracking, release coordination, container pickup, delivery, and empty container returns.

• Coordinate with marine terminals, customs brokers, freight forwarders, warehouses, and customers.

• Schedule drivers, routes, shifts, and transportation capacity; monitor shipment progress to ensure on-time delivery.

Driver & Fleet Management

• Supervise drivers and dispatch staff, conduct performance reviews, and coordinate safety training.

• Oversee vehicle maintenance, repairs, inspections, and required licenses and documentation to minimize downtime and ensure safe, compliant operations.

Carrier & Capacity Management

• Develop and maintain relationships with trucking and drayage providers.

• Negotiate rates and evaluate carrier service performance.

• Allocate shipments between the company fleet and outside carriers based on cost, service requirements, and available capacity.

Cost Control & Profitability Analysis

• Analyze revenue, costs, gross profit, and gross margins by shipment, vehicle, driver, customer, and route.

• Monitor fuel, labor, maintenance, insurance, vehicle lease or depreciation, chassis, and outsourced transportation costs.

• Minimize demurrage, detention, storage, driver waiting time, and other accessorial charges.

• Provide financial analysis to support customer quotes, rate adjustments, and decisions about accepting new business.

Operational Improvement

• Optimize routing, shipment sequencing, backhaul opportunities, and capacity allocation to reduce empty miles, waiting time, and transportation costs.

• Develop and implement cost-saving and profit-improvement initiatives, and track and evaluate results.

Billing, Reporting & Team Leadership

• Review carrier invoices and driver expenses, resolve billing disputes, and ensure all billable charges are accurately recorded and invoiced.

• Partner with Finance on payment reconciliation and accounts receivable follow-up.

• Prepare regular operational and profitability reports.

• Establish standard operating procedures, train team members, and resolve major operational issues and escalated customer complaints.

Qualifications:

• A minimum of 3 years of relevant experience in import logistics, container drayage, or fleet operations, including team management experience.

• Strong understanding of import container transportation, terminal operations, container pickup and empty return requirements, and trucking cost structures.

• Experience with dispatch, driver management, vehicle maintenance coordination, carrier sourcing, rate negotiations, and outsourced capacity management.

• Ability to independently analyze costs and profitability by vehicle and shipment, identify operational issues, and deliver measurable improvements.

• Proficiency in Microsoft Excel for data analysis; experience with transportation management systems (TMS), fleet management software, or enterprise resource planning (ERP) systems is preferred.

• Strong communication, coordination, execution, and problem-solving skills.

• Ability to manage time-sensitive transportation operations and competing priorities.

• Proficiency in English and Mandarin sufficient for daily business communication.