Market Store Protection Specialist

GENERAL PURPOSE

The position provides a visible presence at Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "Command" presence and wearing a body worn camera. Must embrace Company values and have a mentality to protect the Ross treasure. This position will support the Area Loss Prevention Manager (ALPM) by working at assigned Stores within the market as prioritized by the ALPM.The base pay range for this role is $16.90 – $22.21. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

Maintaining Safe & Secure Environment• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.• Provides visible "Command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor wearing a Company issued body worn camera, monitoring for potential safety issues.• Removes clutter and ensures safe, clear egress to emergency exits.Developing Great Teams & Partnerships:• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.• Treats all Customers and Associates with respect.• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.• Regular involvement with internal and external partners.May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.• Other duties as assigned to support Loss Prevention initiatives.Personal and Store Brand• Represents and supports the Company brand at all times.• Maintains a professional appearance, in accordance with Company dress code.Mitigating Theft & Fraud• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.• Adheres to Company policy for external theft response.• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.Minimizing Operational Shortage:• Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.• Observes and validates proper checkout procedures for Customers and Associates.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Manages Work Processes

Collaboration

Business Acumen

Leading by Example

Plans, Aligns & Prioritizes

Communication

Ensures Accountability & Execution

Developing Talent

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

Highly driven and capable of achieving results with limited oversight.Ability to work effectively in a fast-paced environment.Strong communication skills.Demonstrated ability to build and maintain relationships with the Store team.Excellent Customer service skills.Proven ability to effectively resolve conflict.Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.One year retail supervisor experience or similar training preferred.One year loss prevention/security training preferred.Active Security Guard License preferred.

EDUCATION / CERTIFICATIONS

High School education or equivalent required, AA degree preferred.

PHYSICAL REQUIREMENTS

Store environment (standing, walking, moving around store up to 100% of working time)

Occasional lifting up to 25 lbs

Occasional travel required (up to 10%)

SUPERVISORY RESPONSIBILITIES

N/aDISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.