RESALE SALES ASSOCIATE/CASHIER

Job Description

Job Description

Description:

OUR VISION: To Build a Thriving Community for ALL 

OUR MISSION: To Empower individuals to achieve self-sufficiency and foster independence

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence. 

Are you passionate about making a difference and love the thrill of thrift shopping? If so, join our dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services! We're looking for enthusiastic, customer-focused individuals who want to create a positive impact in our community while working in a fun, fast-paced retail environment. If you're ready to turn your love for fashion, sustainability, and people into a rewarding career, apply today!

THE OPPORTUNITY

As part of the Metrocrest Resale “Million Dollar Team,” the Sales Associate/Cashier is responsible for providing exceptional experiences and services for customers of the Resale store. The Cashier/Sales Associate will perform sales transactions, resolve customer issues, and ensure the store is welcoming by maintaining product placement and keeping a clean environment.

SCHEDULE COMMITTMENT

Metrocrest Resale is open from 10:00 AM to 6:00 PM, Monday through Saturday. The Cashier/Sales Associate works onsite during the hours determined by the Resale Assistant Manager and/or General Manager, which may include opening and closing shifts that extend beyond normal operating hours. The Metrocrest Resale Store is closed on Sundays.

Consistent, reliable attendance is vital for ensuring operational efficiency, maintaining a high standard of customer service, supporting teamwork, ensuring financial accuracy, and upholding the reputation of Metrocrest Resale and Metrocrest Services.

Because the store depends on having enough trained staff on the sales floor and at the register during every open hour, the Cashier/Sales Associate must be present, on time, and ready to work for all scheduled shifts, and must be able to reliably and successfully perform each essential function of this role, with or without reasonable accommodation.

REQUIRED KEY TRAITS

Success as a Resale Cashier/Sales Associate depends on consistently demonstrating the following traits on the sales floor and at the register:

• Dependability/Attendance: Shows up on time and ready to work for every scheduled shift, since the register and sales floor rely on having reliable coverage throughout the day
• Customer Focus: Makes customers and their needs the top priority; greets shoppers warmly, listens to understand what they need, and follows through to leave them satisfied
• Communication: Clearly and courteously explains pricing, promotions, and store policies to a wide variety of customers and teammates, and checks for understanding
• Work Standards/Quality Orientation: Takes ownership of getting the job done right, from accurately ringing up purchases to correctly pricing and placing merchandise, and catches mistakes before they become problems
• Adaptability: Adjusts quickly and positively to a fast-changing retail floor, including shifting priorities and day-to-day changes in donations, inventory, and customer volume
• Energy/Stamina: Sustains an active pace and stays effective while standing, moving, and lifting throughout a full shift in a fast-paced, high-volume environment
• Initiative: Takes action and pitches in without being asked, staying productive and helpful with minimal supervision
• Stress Tolerance: Stays calm, courteous, and focused when the store is busy, the line is long, or a customer situation becomes difficult
• Teamwork: Pitches in to help teammates, shares helpful information, and stays committed to the store's shared goals

MINIMUM QUALIFICATIONS

• Ability to work a flexible schedule, including Monday - Saturday, between the hours of 9:00 AM - 6:30 PM
• High School Diploma or equivalent
• Ability to stand and move for 6.5 hours per shift, with or without reasonable accommodation 
• 2 years of customer service experience
• Comfortable working in a fast-paced, high-volume retail environment

PREFERRED QUALIFICATIONS

• Prior experience in a retail environment
• Cashier experience
• Non-profit thrift store experience
• Bilingual (English/Spanish)

SPECIAL KNOWLEDGE /SKILLS/ EXPECTATIONS

• Compassionate nature 
• Ability to consistently demonstrate Key Traits 
• Ability to champion and demonstrate Metrocrest Services’ Core Values
• Ability to maintain consistent attendance
• Ability to maintain a positive and helpful attitude
• Excellent customer service and communication skills
• Ability to work independently and take initiative requiring minimal supervision
• Ability to work with diverse populations
• Ability to maintain high levels of professionalism
• Ability to perform basic math skills

MAJOR RESPONSIBILITIES AND DUTIES

• Provide a positive customer experience from start (as soon as a customer enters the store) to finish (at check out)
• Enter data into cash register by itemizing and totaling customers’ purchases (check out)
• Provide pricing information and ensure store products are in the proper place
• Resolve customer issues, answer questions, and explain specific return/guarantee policies to customers
• Contribute to Resale Store and Agency goals by completing assignments and working collaboratively with team members
• Perform other duties as assigned by the Store Manager
• Have fun!

COMPENSATION

The starting hourly rate for this FLSA-non-exempt position $17.00

BENEFITS

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS 

• This role works onsite in a climate-controlled facility 
• Ability to move, transport, position, and lift up to 15 pounds as needed 
• Ability to remain in a stationary position, such as standing or sitting, for up to 8 hours per day 
• Ability to walk, move, and/or traverse as needed
  
  

EQUAL EMPLOYMENT OPPORTUNITY

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law. 

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.