Referral Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit JOB TITLE: Referral Specialist COMPANY: Arizona Eye Institute and Cosmetic Laser Center LOCATION: Sun City West, AZ PERKS Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Employee Discounts Competitive Base Pay SUMMARY The Referral Specialist will serve as the primary referral personnel to provide a positive first contact experience to patients while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity to patient’s needs, and follow the Patient Privacy Act, through demonstrating exceptional telephone and interpersonal skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist patients in scheduling appointments based on individual needs and Physician’s schedules while partnering with other departments and external Physician’s offices to ensure smooth patient flow, including the checking of patient eligibility. Handle all incoming and outgoing local referral networks and both paper and faxed referrals while coordinating aid from Patient Relations team members. Primarily address incoming and outgoing referrals while also acting as backup to the Contact Center by promptly answering, screening, and processing calls to appropriate person(s) and department(s) per protocol. Determine the management of emergent calls in accordance with company policy. Maintain patient chart demographics and the Patient Portal for EMR (Electronic Medical Record) software. Respond to Live Chat and Cataract Self-Test inquiries. Reply to and compose emails to team members. Cooperate with the Patient Relations team to accomplish the established goals of the department. Work closely with provider liaison to establish and guarantee successful and efficient relationships with referring providers and offices. Assist in Referral Department reporting and perform special projects and other duties as assigned. Run real-time eligibility queries upon scheduling. Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. Perform other duties that may be necessary or in the best interest of the organization. QUALIFICATIONS Professional in appearance and actions. Logical and Critical thinking skills. Customer-focused with excellent written, listening and verbal communication skills. Enjoys learning new technologies and systems. Detail-oriented, professional attitude, reliable. Exhibits a positive attitude and is flexible in accepting work assignments and priorities. Meets attendance and tardiness expectations. Management and organizational skills to support the leadership of this function. Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations. Interpersonal skills to support customer service, functional, and teammate support need. Able to communicate effectively in English, both verbally and in writing.Ability for basic to intermediate problem solving, including mathematics. Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. Specialty knowledge of systems relating to job function. Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines. EDUCATION AND/OR EXPERIENCE High School Diploma or GED equivalent required Previous medical office experience preferred; previous ophthalmic experience strongly preferred. LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Basic to intermediate computer operation Proficient in Microsoft Excel, Word, PowerPoint, Outlook Prior experience with NextGen software or other EMR is preferred PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity— including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr