Senior Desktop Support Engineer(L3 Level) with EMR(Electronic medical record)
Omni Inclusive
Job Title
Customer-facing role supporting physicians and direct care clinics. Windows desktop support role with EMR experience a plus.
Primary Responsibilities
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Follow all escalation procedures according to service level agreement
- Use remote control tool (Bomgar) to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool (Service Now)
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply this outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.
Requirements
- 3 or more years of experience with PC operating systems
- 3 or more years of experience in a customer service role
- 3 or more years of Technology Support experience
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Experience with MS Office (including Word, Excel, and PowerPoint)
- Information Technology Certifications preferred
- Computing Technology Industry Association A+ Certification preferred
- IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed.
Skills
- Good communication skills
- Ability to articulate IT troubleshooting with non-IT personnel, providers, and medical staff
- Ability to work autonomously with little supervision and good documentation skills
- Minimum 3 years IT experience with 5 + preferred
Vacancy posted 2 days ago
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