Therapeutic Education Manager

Reporting Structure Reports To: Director, RRD Patient Solutions Direct Reports: None Areas Managed: Patient Services Overview The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and ongoing support to Cold Agglutinin Disease (CAD) patients. The TEM establishes and maintains a strong working relationship with the infusion staff to provide education ensuring a seamless infusion experience. The TEM is a subject‑matter expert on disease state, product, administration, and services. The TEM works collaboratively with cross‑functional team members to facilitate timely and ongoing access to therapy. TEMs must ensure full compliance with all corporate and industry policies and legal and regulatory requirements for all field activities. Key Responsibilities Infusion Site Education (50%) Educate infusion staff on disease, product, procurement, administration, and support services in accordance with approved resources post prescription and/or shipment. Educate home health care providers to ensure they are well educated prior to treating prescribed patients with approved resources. Develop and maintain account plans to support ongoing infusion education; utilize CRM to manage territory and record activities. Conduct educational programming with infusion staff utilizing approved resources. Patient Education & Assistance (50%) Engage with CAD patients to educate on disease and product using approved resources. Ensure the patient is well educated and does not face unnecessary financial barriers or site‑of‑care issues to therapy. Communicate any barriers to enrollment and therapy to the prescriber/office staff and seek to reduce overall cycle time for prescribed patient starts. Collaborate cross‑functionally with other field‑based teams and case managers to support patient access, enrollment, and appropriate adherence to prescribed therapy. Conduct branded and unbranded patient education programs (live and virtual) for CAD patients using approved resources. Support appropriate ongoing adherence to prescribed therapy. Identify opportunities to further support the CAD communities, including representing Recordati at local patient events. Maintain accurate and timely documentation of patient engagement within the CRM system. General Act in full compliance with all laws, regulations, and policies including adverse events/pharmacovigilance responsibilities. Perform additional duties as may be assigned. Education and Preferred Experience BA/BS degree required; a nursing or clinical background required; an advanced degree is a plus. Previous commercial and/or clinical experience (hospital or home health) with IV infusion is required. Three to five years of previous account management and/or patient education industry experience preferred. Knowledge and Skills Strong organizational skills and ability to adapt to change and react constructively in a high‑energy, fast‑paced environment. Excellent presentation skills. Experience with medical and pharmacy benefit products. Empathetic listening skills. Language requirements: English required; Spanish preferred. Work Environment This job operates in a professional remote office environment and may require periodic meetings, travel out of state over weekends and nights, and use of standard office equipment such as computers, phones, printers. The employee must be able to travel by car and train/plane; a valid driver’s license is required. Physical Demands Employee must be able to fly via commercial air carrier. Moderately sedentary role; requires standing, walking, use of hands, reaching, speaking, hearing. Occasionally required to lift up to 25 lbs. Location Field‑based position with proximity to a major airport. Ability to travel up to 80% within a territory; travel to meetings/training/programs as necessary. Valid driver’s license is required. FLSA Classification Position is considered exempt. EEO Statement Recordati Rare Diseases values the diversity of its workforce and welcomes applications from all qualified applicants. It is the policy of Recordati Rare Diseases to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin. Further, Recordati Rare Diseases will not discriminate on the basis of any characteristic protected by federal, state, or local law. Recordati Rare Diseases will provide reasonable accommodation for qualified individuals with disabilities. Disclaimer This job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that may be required. #J-18808-Ljbffr Recordati