Business Systems Analyst

Business Systems Analyst (Hybrid)

The application window is expected to close on: July 6, 2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role is hybrid and requires working from the office on a semi-regular basis.

You will be an integral part of the My Business Reports (MBR), Intelligence Center, Visibility, and One Sales BO (OSBO) teams, collaborating with passionate and highly skilled professionals who consistently exceed bold targets. Our team thrives on challenges and offers opportunities to work alongside authorities across the product's tech stack, including data scientists and AI specialists. We work closely with multi-functional teams such as product management, data engineering, business analysts, and senior leadership to drive the design and implementation of high-impact, AI-powered data solutions. This collaborative environment fosters innovation and enables us to deliver exceptional value to Cisco's sales operations and market visibility.

Your Impact

• Partner with GTM and Finance collaborators to translate complex business objectives into detailed functional requirements and technical user stories for Snowflake-based data solutions.
• Define the business logic and standardized metrics (e.g., "Ready-to-Buy" signals or "Renewal Risk") that underpin reporting dashboards, ensuring a "single source of truth" across all CRM instances.
• Lead User Acceptance Testing (UAT) and data validation efforts to ensure that pipelines and AI-driven insights accurately reflect real-world sales scenarios and meet business integrity standards.
• Act as the main liaison between Sales Strategy, Product leads, and the Data Engineering team to prioritize the product backlog and align technical sprints with FY26/27 growth priorities.
• Bridge the gap between technical architecture and end-user adoption by creating comprehensive data dictionaries, business process maps, and "how-to" guides for self-serve AI analytics.
• Conduct deep-dive analysis on existing data flows to identify whitespace opportunities where AI explain-ability and "Next Best Action" insights can drive higher seller productivity.
• Define and advocate standard processes for AI-led data storage and analysis within Snowflake.
• Build reporting dashboards and visualizations to design, create, and track campaign/program targets.

Minimum Qualifications

• Demonstrable experience eliciting requirements from business collaborators and translating them into detailed functional specifications, technical user stories, and acceptance criteria.
• Strong proficiency in SQL for data profiling and validation, with a deep understanding of relational database concepts.
• Demonstrated experience leading User Acceptance Testing (UAT) and performing complex data validation to ensure system integrity.
• Experience working in an Agile/Scrum environment, managing product backlogs, and using tools like Jira or Rally to align technical sprints with business goals.
• Solid understanding of GTM (Go-To-Market), Sales, or Finance operations, including familiarity with CRM systems (e.g., Salesforce) and sales lifecycle metrics.

Preferred Qualifications

• Bachelor's degree in business, Computer Science, Information Systems, or a related field, plus 5+ years of experience in a technical analytical role (BSA, Product Owner, or Data Analyst).
• Hands-on experience with Snowflake Data Cloud, including understanding of its architecture and data sharing capabilities.
• Conceptual understanding of AI/ML workflows, specifically in the areas of AI Explainability, Predictive Analytics (Propensity models), and "Next Best Action" logic.
• Proficiency in creating data dictionaries, business process maps, and logical data models to support a "single source of truth" strategy.
• Experience designing wireframes or functional mockups for BI tools such as Tableau or Power BI.
• Demonstrable ability to perform gap analysis on complex data flows and find opportunities for process automation or insight enrichment.
• Exceptional ability to act as a "Technical Translator," bridging the gap between executive leadership and engineering teams through clear documentation and persuasive storytelling.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$114,400.00 - $171,300.00

Non-Metro New York