Business Systems Analyst

Sr. Business Support AnalystArgo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness, and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.Our collaborative workplace is continuously evolving to ensure all employees feel:Comfortable bringing their whole selves to work.Confident that they will be treated respectfully.Recognized for their performance and provided with equal opportunities to succeed.At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us.We are looking for a highly capable Sr. Analyst, Business Process Outsourcing to join our team and work from our Richmond, VA office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This position reports to a manager based in Richmond, VA as well.The successful applicant will join a team focused on delivering maximum value for internal business customers through the provision of outsourced, automated, and shared services. In this role, you will maintain excellent standards of customer service through the management and delivery of outsourced and in-house support services across various Argo lines of business and functions. You will work with Argo business stakeholders as an escalation point and operations contact to ensure that critical functions are completed on time and accurately. You will identify areas where process improvement, outsourcing, and/or automation can help meet business goals. You will evaluate, analyze, and report out on performance to Service Levels, Expenses, and value creation. You will be a key contact for our outsourcing and automation partners, bridging communication and process rollouts between the Argo business unit and our outsourcing/automation partners.Responsibilities:Serve as a process owner for tasks directly supporting Argo's insurance operations, directly handling said tasks, serving as an escalation point for offshore teams, and/or evaluating the accuracy and completeness of tasks by other teams.Oversee and/or perform several cross-functional operational functions including compliance activities, audit projects, and application maintenance/testing.Provide direct operational support to internal business groups, including outsourced and automation performance, internal operations processing, IT escalations, and reporting.Work directly with external Argo partners to troubleshoot, improve processes, and deliver results to Argo business units.Support the creation and refinement of process maps and Standard Operating Procedures with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required.Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance, and process excellence.Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur.Provide appropriate channels for exception routing, query resolution, and business feedback.Other duties as assigned.Qualifications:1-4 years of experience in insurance underwriting operations.Advanced working knowledge of MS Office Suite including strong skills in Excel (VLOOKUP, Pivot Tables, Charts, Graphs, etc.)Experience in data entry, compliance, reporting, and other support activities.Excellent written and verbal communication skills, including listening skills.Strong organizational skills with the ability to balance and prioritize competing demands.Team spirit, enthusiasm, and ability to cooperate with others to accomplish goals.Comfortable working alone and in teams.Please note: At this time, Argo Group will not sponsor an applicant for employment authorization for this position. If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at View phone number on click.appcast.io.To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.Argo Group International Holdings, Inc. ("Argo" or the "Company") is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets.BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.The collection of your personal information is subject to our HR Privacy Notice.Our BenefitsDeveloping our employees professionally and personally strengthens our organization. Argo Group offers an attractive Total Rewards package that includes:A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.Workplace policies that support employee well-being include flex time and floating holidays.Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.Active community outreach and volunteer programs.A generous Employee Referral program that results in approximately 25% of all new hires annually.