CSR - Customer Service Representative

Job Description

Job Description

613 Originals is a large, fast-paced screen printing company dedicated to quality, creativity, and growth. We’re seeking a smart, ambitious Customer Service Representative (CSR) to join our dynamic team. If you thrive in a fast-moving environment and want to work alongside industry-leading professionals, this opportunity is for you.Position Summary:As a CSR at 613 Originals, you'll be the bridge between our customers and our production team. You'll handle inquiries, resolve issues, and ensure our clients receive outstanding service and support.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Identify and assess customer needs to provide the best solutions
• Deliver accurate, complete information using appropriate tools and resources
• Manage complaints and offer timely resolutions, following up to ensure satisfaction
• Build strong, lasting relationships with customers through clear and professional communication
• Adhere to communication procedures, guidelines, and company policies

Requirements:

• Proven experience in customer support or as a client service representative
• Excellent verbal and written communication skills
• Strong phone presence and active listening abilities
• Ability to multitask, prioritize, and manage time efficiently
• Familiarity with Adobe Creative Cloud and/or screen or offset printing is a plus
• High school diploma, GED, or relevant experience

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