Murex FX Front-Office Support Consultant

Project description


An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. Several projects will take place in the coming years, focusing on Trading, Market data, and Risk Management.
Looking for someone who can multitask, learn legacy code, discuss issues, bug fixes, and enhancement requests raised by users with stakeholders, etc.

Responsibilities

We are seeking a Front Office L1 Support Consultant with strong Murex expertise to support Fixed Income and FX trading activities. This is a hybrid, front-facing role requiring direct interaction with traders and sales, providing real-time support, issue resolution, and system monitoring.Front Office Support


Provide L1 production support for Fixed Income and FX desks within a Murex environment


Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution


Perform desk visits and maintain strong front-office engagement


Demonstrate ownership of incidents from identification through resolution and follow-upMurex Functional & Technical Support


Support key Murex modules, including: oE-TradepadoLiveBookoPortfolio Simulation


Handle product coverage across: oRates products (incl. options/exotics)oFX and FX derivativesoCredit products


Analyze and explain PnL and Risk impacts


Monitor and troubleshoot: oTrade STP flowsoInterfaces and integrationsoMarket data issues


Perform log retrieval and analysis


Utilize Datamart for reporting and investigation


Proactively monitor system performance and alertsTechnology & Tools


Work with trading and support tools such as: oMurex, Bloomberg, Markitwire, multiple FI/FX trading platforms, and moreoSQLoLinux/Unix command lineoTidal or other batch/job schedulers


Use ServiceNow and JIRA for incident and change trackingProduction Incident Management


Own end-to-end incident lifecycle: oIncident intake, triage, and prioritization oHands-on troubleshooting and initial resolution where possibleoEscalation to L2/L3 and vendor teams as needed


Drive incident closure: oValidate resolution with business usersoEnsure systems are stable and functioning as expected


Perform post-incident follow-up: oDocument root cause / findings (where applicable)oTrack recurring issues and raise problem ticketsoEnsure proper communication to stakeholdersOperations & Governance


Manage user access administration and periodic recertification across trading platforms


Support audit-related requests and documentation


Participate in BCP/DR testing and operational readiness exercisesChange & Release Support


Assist with change releases and deployments (primarily Friday evenings)


Support production validation during and after deploymentsCoverage Model


Hybrid work model (on-site NYC + remote)


Participate in weekend escalation rotation


nce every 6-7 weeks


Skills


Must have


Strong hands-on experience with Murex (MX.3) in a front-office support context


Solid understanding of Fixed Income and FX products


Experience in PnL and Risk analysis/explain


Strong troubleshooting skills across application, data, and infrastructure layers


Working knowledge of SQL and Unix/Linux


Familiarity with incident management and ticketing systems (ServiceNow, JIRA)


Exposure to job scheduling tools (e.g., Tidal)


Strong communication and stakeholder management skills


Ability to operate effectively in a high-pressure front-office environment


High sense of ownership and accountability


Proactive, detail-oriented, and responsive


Nice to have


Knowledge of Murex internal processes and services on an architectural/engineering level


Experience with trading execution platforms (Bloomberg, ION, TT)


Prior experience with audit/compliance processes


Exposure to Murex Datamart reporting framework


Other

Languages


English: C1 Advanced


Seniority


Regular