Loan Servicing Specialist

Job Title Lending Services Specialist II Job Description We're Canvas Credit Union. We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. At Canvas, there are five behaviors we live by each day that will continue to help us be known for our heart and our people: What you'll do The Lending Services Specialist II is responsible for creating an exceptional member experience by processing loan documents for home equity loans, auto loans, credit cards, and signature loans in a timely and accurate manner. The Lending Services Specialist II will work with members and Canvas team members for all channels including the branches, communication center, and online to collect documents, verify documents meet underwriting stipulations, and create closing documents. Essential duties/responsibilities Contact members within agreed service level agreements to obtain needed documentation. Process consumer loan applications within established guidelines, policies, procedures, and timelines. Provide an exceptional experience to our members and Canvas team members in alignment with Canvas' core values. Review each loan application to ensure that all required information has been recorded. Consistently maintain service level agreements for contacting members and scheduling loan closings. Request and review residential appraisals to ensure documentation meets underwriting stipulations. Request and review residential title policies to ensure correct lien position. Request and review income documentation provided by borrowers. Create accurate documentation for loan closings. Accurately prepare documents for lien releases. Facilitate the clearing of all underwriting conditions by working with branch Canvas team members, third party vendors, and Canvas members. Research and resolve internal and external member issues in a timely, consistent, and professional manner. Serve as a lending point of contact for branches and communication center. Actively promote and contribute to the achievement of organizational goals. Comply with all related compliance requests and requirements. Follow all safety and security guidelines to properly safeguard member and organization assets. Recommend and help develop and implement new policies and procedures. Embrace ongoing education and learn/apply new skills and software applications. Maintain up-to-date and accurate filing system. Regular attendance and punctuality are essential functions of the job. Perform other job duties as assigned. Job qualifications Knowledge, skill, and ability: Excellent verbal, written, and interpersonal communication skills with the ability to explain programs, loan terms, features, policies, and benefits to members and business partners. Strong relationship building and teamwork skills. Excellent attention to detail. Excellent organizational and time management skills with ability to work independently and manage multiple priorities. Excellent analytical and problem-solving skills. Solid knowledge and understanding of Canvas' financial products and services. Proficient in MS Office (Outlook, Excel, Word). Ability to calculate APR, debt to income ratios, loan values, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to maintain confidences. Multi-lingual capabilities to include Spanish are a plus. Education or formal training: High school diploma or GED; additional education and training is a plus. Experience: One to three years of loan processing experience. For current Canvas employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments. This position has a starting pay range of $23.00-$25.16/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include: Medical/Dental/Vision Insurance Paid Vacation Paid Sick Time Paid Holidays Paid Wellness Day Paid Volunteer Time Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results NMLS This role at Canvas requires Nationwide Multistate Licensing System (NMLS) registration under the S.A.F.E. Act of 2008. This means we conduct background checks to ensure NMLS registration and Canvas requirements are met. Not meeting or staying current may result in removal from role. Canvas also conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions). Working environment/physical activities High volume, fast-paced, dynamic office environment with some travel. Must be able to work a flexible schedule Monday through Saturday and must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary. Other duties Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time. We are extending our search and are actively reviewing more candidates. Applications for this position will now be accepted through August 5, 2026. For consideration, applications must be received by 11:59 PM MST on August 5, 2026. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.