Social Services Advocate

POSITION
Social Services Advocate

DESCRIPTION
Investigate and resolve complaints made by or on behalf of residents living in long-term care facilities. Provide advocacy and mediation to ensure resident rights and quality of life are maintained.
Key Duties

• Conduct regular, unannounced visits to residents in long-term care facilities
• Identify, investigate, and resolve resident complaints
• Provide education, advocacy, and mediation on resident rights
• Maintain professional relationships with nursing and board & care facility staff
• Document case management activities accurately and in a timely manner

REQUIREMENTS

• Bachelor's degree in social work, social services, gerontology, or related field - OR three or more years of related experience in LTC advocacy, social services, case management, or conflict resolution
• Certified as a State Long-Term Care Ombudsman or the ability to successfully complete the 36- hour State Certified Long Term Care Ombudsman training.
• Strong communication, problem-solving, and case documentation skills
• Valid CA driver's license, auto insurance, and personal vehicle; ability to travel 60% within Riverside County
• Bilingual Spanish a plus
• Must pass LiveScan background check and provide proof of negative TB status

ADDITIONAL INFORMATION
Candidates must not have worked in a skilled nursing facility, assisted living facility, or board and care facility within the past 12 months.